Connecticut Attorney General William Tong filed a lawsuit against Altice for charging unlawful 'Network Enhancement Fees' and failing to adequately disclose internet speed limits. The complaint seeks to stop the fees, recover millions for consumers, and address deceptive marketing practices including language barriers.
The lawsuit seeks an injunction to halt the Network Enhancement Fees, restitution for consumers who paid the fees, and monetary penalties to the state of Connecticut.
Entity
Altice
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2024-press-releases/attorney-general-tong-files-suit-against-altice-over-unlawful-network-enhancement-fee
altice complaint 51124 redacted.pdf?rev=d96afa1bb22e4324a247
https://portal.ct.gov/-/media/ag/press_releases/2024/altice---complaint---51124_redacted.pdf?rev=d96afa1bb22e4324a24706f9030d2570&hash=A1AD71C51871A233238A939A654771C7
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
$100K
The Connecticut Attorney General announced a $100,000 settlement with Spruce Power 3, LLC to resolve an investigation into billing, customer service, and warranty issues stemming from consumer complaints. The settlement includes refunds for improper charges and requires reforms to improve billing practices and response times. Separately, an investigation was initiated into SunStrong Management LLC based on approximately 65 consumer complaints regarding warranty failures, unresponsiveness, and fees.
Connecticut Attorney General William Tong joined a coalition of 17 attorneys general in filing a lawsuit against the U.S. Department of Education to stop new data reporting requirements under IPEDS that demand detailed student information. The coalition argues the requirements are unlawful, arbitrary, and jeopardize student privacy by requesting in-depth data that could lead to inadvertent errors and baseless investigations. The lawsuit seeks an injunction to block the implementation of these requirements.
Connecticut Attorney General William Tong, joined by 17 other attorneys general, filed a lawsuit against the U.S. Department of Education to block new IPEDS data reporting requirements that demand student information disaggregated by race and sex. The coalition argues the rushed implementation is unlawful, invades student privacy, and risks unreliable data and baseless investigations. They seek an injunction to halt the data collection and protect student privacy.
PURA preliminarily approved the sale of Aquarion Water Company to a new nonprofit Aquarion Water Authority, expected to double water rates. Attorney General Tong opposes the decision, citing loss of public oversight and high costs to consumers. The conversion removes PURA regulation, placing rate approvals under a board with no history of rejecting hikes.
$5.1M
Connecticut Attorney General William Tong secured a $5.1 million financial relief package for tenants of the Concierge Apartments in Rocky Hill following an investigation into unsafe living conditions and landlord mismanagement. The agreement provides cash payments, free rent, and utility waivers to displaced and affected tenants, with a second agreement pending to address long-term accountability and communications.
Connecticut Attorney General William Tong submitted testimony in support of genetic privacy legislation that would grant residents exclusive control over their DNA and genetic data. The legislation is inspired by his office's investigation into 23andMe's data breach affecting over six million customers and the company's subsequent bankruptcy. The bill requires express consent for DNA use, imposes security measures, and prohibits marketing use of DNA.