Connecticut Attorney General William Tong filed a lawsuit against Altice for charging unlawful 'Network Enhancement Fees' and failing to adequately disclose internet speed limits. The complaint seeks to stop the fees, recover millions for consumers, and address deceptive marketing practices including language barriers.
The lawsuit seeks an injunction to halt the Network Enhancement Fees, restitution for consumers who paid the fees, and monetary penalties to the state of Connecticut.
In-house legal teams should review customer service agreements, internet service terms, and marketing material contracts for clauses related to fee disclosure, service speed guarantees, and disclosure clarity. Specifically examine sections on monthly fees, additional charges, advertised speed representations, and language requirements for marketing materials. Changes may be needed to ensure all fees are disclosed upfront before purchase, speed limits are clearly stated in plain language, and marketing materials provide equivalent disclosures in the customer's primary language, especially for Spanish-speaking consumers.
Entity
Altice
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2024-press-releases/attorney-general-tong-files-suit-against-altice-over-unlawful-network-enhancement-fee
altice complaint 51124 redacted.pdf?rev=d96afa1bb22e4324a247
https://portal.ct.gov/-/media/ag/press_releases/2024/altice---complaint---51124_redacted.pdf?rev=d96afa1bb22e4324a24706f9030d2570&hash=A1AD71C51871A233238A939A654771C7
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Altice has charged"
"Connecticut Unfair Trade Practices Act"
"The complaint alleges three categories of violations of the Connecticut Unfair Trade Practices Act, including the improper fee, inadequate speed disclosures, and English-language disclosures on Spanish marketing materials."
On May 11, 2026, Connecticut Attorney General William Tong led a bipartisan coalition of 21 attorneys general in submitting a comment letter to the U.S. Food and Drug Administration (FDA) urging the agency to abandon draft guidance that would ease approvals for flavored e-cigarette products. The coalition argues the guidance ignores evidence that flavored e-cigarettes disproportionately drive youth addiction and that FDA has failed to enforce existing authorization requirements for e-cigarette products. The letter references past tobacco and e-cigarette enforcement actions, including the 1998 tobacco master settlement agreement and the 2022 $438.5 million settlement with JUUL Labs.
Connecticut’s legislature passed House Bill 5312, creating new civil enforcement mechanisms for deepfake digital sexual assault, including unauthorized dissemination of synthetically created intimate images and AI-generated child pornography. The bill establishes a private right of action for victims and empowers the Connecticut Attorney General to pursue civil injunctions and penalties against abusers and platforms hosting illegal content. This builds on prior Connecticut laws criminalizing unauthorized intimate image dissemination.
Connecticut Attorney General William Tong praised final passage of House Bill 5312, which creates new civil enforcement mechanisms for deepfake digital sexual assault. The legislation allows the AG to pursue civil injunctions and penalties against platforms that disseminate illegal synthetic intimate images, including AI-generated child pornography, and establishes a private right of action for victims. The bill builds on prior Connecticut laws criminalizing unauthorized dissemination of intimate images.
$300K
Connecticut Attorney General William Tong announced a settlement with international trade platform Made-in-China to cease all U.S. sales of unlawful 'research grade' GLP-1 weight loss drugs following an investigation into direct sales to consumers without prescriptions or medical oversight. The settlement prohibits the platform from hosting GLP-1 sales to U.S. customers, requires a monitoring system to remove non-compliant listings, and imposes a $300,000 penalty suspended after an initial $30,000 payment. Additional settlements were announced with Radiance Medspa and Advanced Medical Weight Loss over compounded non-FDA approved GLP-1 drugs.
Connecticut Attorney General William Tong issued a statement on May 1, 2026, announcing the final passage of bipartisan legislation targeting youth social media addiction and artificial intelligence harms. The legislation imposes new obligations on social media companies regarding minor account settings, parental consent, and reporting, as well as requirements for AI chatbot operators and employers using automated decision tools. The statement also references ongoing enforcement actions against Meta and TikTok for allegedly designing addictive platform features for youth.
Connecticut Attorney General William Tong issued a statement on May 1, 2026, following final passage of bipartisan legislation to combat youth social media addiction and regulate artificial intelligence harms. The legislation imposes new requirements on social media companies regarding minor users, including parental consent for addictive algorithms, default privacy settings, and annual reporting obligations. It also establishes rules for AI chat bots and automated employment decision tools, including disclosure requirements and self-harm detection protocols.