Connecticut Attorney General William Tong filed an expanded complaint against Altice/Optimum Online for deceptive advertising and hidden 'Network Enhancement' fees that collected at least $39.1 million from consumers. The company allegedly misled customers with 'price for life' deals while burying fees in fine print and targeting Spanish speakers with English-only disclosures. The complaint seeks penalties and disgorgement under the Connecticut Unfair Trade Practices Act.
In-house legal teams should review vendor and customer contracts for clauses that allow hidden fees or undisclosed charges. Ensure all fees are transparently disclosed upfront in advertisements and agreements, with special attention to multilingual marketing materials to avoid language-based deception. Verify compliance with state consumer protection laws regarding unfair and deceptive practices, and update contract terms to prevent similar bait-and-switch tactics.
Entity
Altice/Optimum Online
Also known as: Altice
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2025-press-releases/attorney-general-tong-files-expanded-complaint-against-altice
altice substitute complaint re mtsfinalredacted 002.pdf?rev=
https://portal.ct.gov/-/media/ag/press_releases/2025/altice-substitute-complaint-re-mtsfinalredacted-002.pdf?rev=e920ca01304d44bbb87a761e1255ac77&hash=1DE865322FE884B674778C1CC596A3FF
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Altice/Optimum Online"
"Connecticut Unfair Trade Practices Act"
"deceptive advertisements intentionally misled Spanish speakers and unlawfully reaped at least $39.1 million in bait-and-switch “Network Enhancement” junk fees"
On May 11, 2026, Connecticut Attorney General William Tong led a bipartisan coalition of 21 attorneys general in submitting a comment letter to the U.S. Food and Drug Administration (FDA) urging the agency to abandon draft guidance that would ease approvals for flavored e-cigarette products. The coalition argues the guidance ignores evidence that flavored e-cigarettes disproportionately drive youth addiction and that FDA has failed to enforce existing authorization requirements for e-cigarette products. The letter references past tobacco and e-cigarette enforcement actions, including the 1998 tobacco master settlement agreement and the 2022 $438.5 million settlement with JUUL Labs.
Connecticut’s legislature passed House Bill 5312, creating new civil enforcement mechanisms for deepfake digital sexual assault, including unauthorized dissemination of synthetically created intimate images and AI-generated child pornography. The bill establishes a private right of action for victims and empowers the Connecticut Attorney General to pursue civil injunctions and penalties against abusers and platforms hosting illegal content. This builds on prior Connecticut laws criminalizing unauthorized intimate image dissemination.
Connecticut Attorney General William Tong praised final passage of House Bill 5312, which creates new civil enforcement mechanisms for deepfake digital sexual assault. The legislation allows the AG to pursue civil injunctions and penalties against platforms that disseminate illegal synthetic intimate images, including AI-generated child pornography, and establishes a private right of action for victims. The bill builds on prior Connecticut laws criminalizing unauthorized dissemination of intimate images.
$300K
Connecticut Attorney General William Tong announced a settlement with international trade platform Made-in-China to cease all U.S. sales of unlawful 'research grade' GLP-1 weight loss drugs following an investigation into direct sales to consumers without prescriptions or medical oversight. The settlement prohibits the platform from hosting GLP-1 sales to U.S. customers, requires a monitoring system to remove non-compliant listings, and imposes a $300,000 penalty suspended after an initial $30,000 payment. Additional settlements were announced with Radiance Medspa and Advanced Medical Weight Loss over compounded non-FDA approved GLP-1 drugs.
Connecticut Attorney General William Tong issued a statement on May 1, 2026, announcing the final passage of bipartisan legislation targeting youth social media addiction and artificial intelligence harms. The legislation imposes new obligations on social media companies regarding minor account settings, parental consent, and reporting, as well as requirements for AI chatbot operators and employers using automated decision tools. The statement also references ongoing enforcement actions against Meta and TikTok for allegedly designing addictive platform features for youth.
Connecticut Attorney General William Tong issued a statement on May 1, 2026, following final passage of bipartisan legislation to combat youth social media addiction and regulate artificial intelligence harms. The legislation imposes new requirements on social media companies regarding minor users, including parental consent for addictive algorithms, default privacy settings, and annual reporting obligations. It also establishes rules for AI chat bots and automated employment decision tools, including disclosure requirements and self-harm detection protocols.