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CT AG Task Force Sues Avid Telecom and One Eye Over Robocalls

Avid Telecom and One Eye LLCNovember 1, 2022Connecticut Attorney General

Summary

The Connecticut Attorney General, on behalf of the national Anti-Robocall Litigation Task Force, filed petitions in Indiana state court to compel Avid Telecom and One Eye LLC to comply with civil investigative demands regarding their alleged involvement in routing illegal robocalls. The task force alleges these providers accepted and routed fraudulent calls, including government imposter scams, and seeks court orders for them to produce documents and call data records.

Remedy

The task force is seeking a court order to compel Avid Telecom and One Eye LLC to respond to civil investigative demands, including answering interrogatories and producing all call data records related to their traffic.

InjunctionReporting Requirements

Contract Impact

In-house legal teams should review vendor and service provider agreements with telecommunications or voice service providers, particularly those involving call routing, traffic termination, or gateway services. Key clauses to examine include compliance with telemarketing laws (e.g., TCPA, TSR), call authentication requirements (STIR/SHAKEN), data sharing and call record provisions, audit rights, cooperation with government investigations, and termination for illegal activities. Changes may be needed to mandate strict call authentication, require immediate compliance with investigative demands, implement traffic monitoring for fraudulent patterns, and include indemnification for regulatory violations arising from illegal robocalls.

Contract Search Terms

robocall compliancecall authenticationSTIR/SHAKENgateway provider agreementtraffic termination agreementdo-not-call compliancecall data records provisioninvestigative demand cooperationfraudulent call routing prohibition

Violation Types

Entity Details

Entity

Avid Telecom and One Eye LLC

Also known as: Avid Telecom and One Eye

Industry

Telecommunications

Multistate Coalition

Official Sources

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