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Connecticut AG and Consumer Counsel Petition for Review of AI Use by Public Utilities

Connecticut public utilitiesOctober 13, 2026Connecticut Attorney General

Summary

Attorney General William Tong and Consumer Counsel Claire Coleman petitioned PURA to review how Connecticut public utilities use artificial intelligence, citing potential data privacy and cybersecurity risks, algorithmic errors, and misleading outputs. The petition asks PURA to examine utility AI systems, safeguards, vendors, and data security practices; it does not report a finding of violation or an imposed penalty.

Remedy

No remedy has been imposed. The petition asks PURA to open a review and consider requiring utilities to report on AI systems, human oversight, governing policies, and security protections.

Contract Impact

Review utility vendor and technology agreements for clear disclosure of AI tools and their purposes, limits on using customer information to train or operate models, security controls, and vendor cooperation with audits and regulatory inquiries. Add human-review and validation requirements for AI outputs used in customer systems, forecasting, or critical operations, along with prompt breach notification and incident cooperation obligations. Customer privacy notices and data-processing terms should accurately describe AI-related data uses, while agreements with AI vendors should address subcontractors, retention and deletion, and safeguards for sensitive customer information.

Contract Search Terms

AI system use disclosureAI vendor due diligencehuman oversight requirementsAI data security safeguardscustomer data use restrictionsAI-generated output reviewcybersecurity incident notificationthird-party vendor audit rights

Violation Types

Entity Details

Entity

Connecticut public utilities

Industry

Other

Official Sources

Source Evidence

Entity Name
"artificial intelligence utilization by public utilities in Connecticut"
Event Date
"10/13/2026"
Violation Types
"AI risks are not theoretical, including generation of false and misleading information, hallucinations, algorithmic biases, and data privacy and security concerns."
Event Type
"petitioned the Public Utilities Regulatory Authority"
Remedy Summary
"they ask the authority to review all data security and cybersecurity protections and breaches, both stemming from AI and outside of AI."

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