Penalty Amount
$5,000,000
Connecticut Attorney General filed a $5 million stipulation judgment against Safe Home Security for repeated non-compliance with court-ordered consumer protection measures, including blocking contract terminations and misrepresenting terms. The judgment requires immediate payment of $1 million and suspends $4 million pending compliance, with an independent monitor for five years.
Safe Home Security must pay $1 million within ten months, with $4 million suspended based on compliance. The judgment imposes injunctive relief, requires hiring an independent monitor for five years, establishes a dedicated email for complaints, and mandates good faith efforts to resolve unresolved complaints with the Attorney General's office.
In-house legal teams should review all customer-facing agreements, particularly vendor contracts for security system installation/maintenance and direct-to-consumer service agreements. Focus on termination clauses that may unlawfully block cancellations or impose excessive fees, auto-renewal provisions lacking clear consent, warranties guaranteeing equipment functionality, and service level agreements defining response times. Representations about system reliability or installation quality in marketing materials must align with contractual guarantees. Amendments should ensure transparent cancellation processes, remove barriers to termination, and align all customer communications with contractual obligations to prevent deceptive practices.
Entity
Safe Home Security Inc.
Also known as: Safe Home Security
Industry
Technology$500K
Connecticut Attorney General William Tong announced settlements with SunRun, Inc., Elevate Solar Solutions, and two salespeople over allegations of deceptive solar sales, including impersonating consumers and locking homeowners into long-term contracts without consent. SunRun must pay $300,000 and provide consumer relief; Elevate and the salespeople face a stated $200,000 penalty, with $100,000 suspended subject to ongoing compliance.
$8.0M
Connecticut announced an $8 million settlement with Mylan over allegations that it used agreements to delay generic EpiPen competitors and took other actions that inflated prices. Mylan also agreed to provide 10,000 free EpiPens; the release states that Mylan denies wrongdoing.
Connecticut Attorney General William Tong joined a coalition of 22 attorneys general in filing an amicus brief challenging DHS’s policy and practice of conducting warrantless civil immigration arrests. The press release describes a court challenge, not a privacy enforcement action or monetary penalty.
$625K
Connecticut reached a $625,000 settlement with Frontier Communications Parent Inc. over an April 2024 breach in which compromised employee and vendor credentials were used to access internal systems and exfiltrate unencrypted personal information of 58,841 Connecticut residents. The settlement requires Frontier to strengthen its security program, implement specific safeguards and training, and obtain an independent third-party assessment.
$2.6M
Connecticut and New York found that Boston Children’s Health Physicians and its security vendor, XTIUM, failed to use reasonable safeguards, resulting in hackers accessing sensitive personal, medical, and employee information. The companies agreed to pay penalties totaling $2.64 million and implement enhanced cybersecurity measures.
Connecticut joined a coalition of state attorneys general filing a notice in Character Technologies, Inc.’s bankruptcy proceedings, raising concerns about the company’s safety and privacy practices and the sensitive information it holds. The states seek protections for children and consumers if the company’s business or assets are sold or transferred; the filing does not impose a fine or other remedy.