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CT AG Warns of Solar Companies' Deceptive Sales Practices

Solar companiesJune 21, 2022Connecticut Attorney General

Summary

Connecticut Attorney General William Tong and DCP Commissioner Michelle Seagull warned consumers about misleading marketing and high-pressure sales tactics by solar companies, citing active investigations and advising thorough research before signing solar contracts.

Contract Impact

In-house legal teams should review residential solar vendor agreements (power purchase agreements and leases) with customers, focusing on clauses governing sales and marketing practices, contract terms, cancellation policies, and financial disclosures. Specific clauses to examine include those prohibiting misleading representations, restricting high-pressure tactics, defining contract length and early termination fees, guaranteeing system performance, and itemizing total costs versus projected savings. Changes may be needed to incorporate clear cooling-off periods, require accurate savings estimates based on household-specific factors, eliminate aggressive sales language, and ensure transparent disclosure of long-term financial obligations to comply with consumer protection standards.

Contract Search Terms

solar power purchase agreementsolar lease agreementmisleading marketing clausehigh-pressure sales tacticscooling-off periodcancellation rightscontract term disclosureperformance guaranteeearly termination feetotal cost disclosure

Violation Types

Entity Details

Entity

Solar companies

Also known as: Solar Companies

Industry

Technology

Official Sources

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