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Connecticut AG Announces Home Depot Assistance for Wren Kitchen Customers

The Home Depot, Inc.October 5, 2026Connecticut Attorney General

Consumers Affected

286

Summary

Connecticut Attorney General William Tong announced that Home Depot had voluntarily provided assistance to Wren Kitchen customers after Wren filed for bankruptcy and consumers reported unfinished projects and undelivered products. Home Depot had assisted 286 customers with $1.235 million in relief and offered further help through October 31; the release does not describe a formal penalty or privacy violation.

Remedy

Home Depot voluntarily provided $1.235 million in customer relief, including credit-card chargebacks and payments by gift card or check for unfulfilled orders, and offered discounts and financing. Customers could request assistance through October 31.

Consumer Refunds

Contract Impact

The release does not allege a privacy violation, so it does not indicate a need to revise privacy clauses specifically. In vendor, retail-partner, and customer-facing agreements, review provisions addressing responsibility for orders sold through third parties, customer complaint escalation, chargeback assistance, refunds or other remedies for unfulfilled orders, and prompt notice of financial distress or bankruptcy. Where customer information is shared between a retailer and an independent showroom or vendor, also confirm that data-processing and data-sharing clauses permit necessary customer-support coordination while limiting use and disclosure to that purpose.

Contract Search Terms

customer remediation obligationunfulfilled order refundschargeback cooperationvendor financial distress notificationbankruptcy and business continuitycustomer complaint escalationretail partner responsibility

Violation Types

Entity Details

Entity

The Home Depot, Inc.

Industry

Retail

Official Sources

Source Evidence

Entity Name
"Home Depot has since voluntarily assisted 286 customers"
Consumer Relief
"delivering $1.235 million to date to Connecticut families."
Violation Description
"After Wren’s bankruptcy, the Office of the Attorney General received dozens of complaints from consumers with remodeling projects stalled in various stages of completion"

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