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CoalitionLow RiskMultistate

Attorney General James Urges FCC to Strengthen Know Your Customer Rules to Combat Illegal Robocalls

Summary

New York Attorney General Letitia James led a bipartisan coalition of 49 other attorneys general in urging the Federal Communications Commission (FCC) to strengthen its Know Your Customer (KYC) rules. The letter calls for enhanced due diligence requirements on phone companies to better detect and prevent illegal robocalls, which cost Americans billions annually.

Contract Impact

In-house legal teams should review agreements with telecommunications providers and voice service vendors to ensure they include robust Know Your Customer (KYC) obligations, requiring providers to verify customer identity, business practices, and intended use of services. Contracts should also mandate compliance with TCPA and FCC rules on robocall prevention, including STIR/SHAKEN implementation, and include provisions for terminating service to customers engaged in illegal robocalling. Additionally, vendor agreements should require prompt notification of any enforcement actions or complaints related to robocalls.

Contract Search Terms

robocall preventionknow your customerphone company due diligenceSTIR/SHAKENconsent to calltelemarketing compliancecaller ID spoofingvoice service provider agreementcall authenticationTCPA compliance

Violation Types

Entity Details

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Industry

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Multistate Coalition

Official Sources

Source Evidence

Title
"Attorney General James Urges Federal Government to Strengthen Know Your Customer Rules to Stop Illegal Robocalls"
Summary
"Attorney General James and a bipartisan coalition of 49 other attorneys general urged the Federal Communications Commission (FCC) to strengthen its “Know Your Customer” (KYC) rules to help prevent scammers from making illegal robocalls."
Is Multistate
"Attorney General James and a bipartisan coalition of 49 other attorneys general"
Document Urls
"https://ag.ny.gov/sites/default/files/letters/fcc-know-your-customer-kyc-rules-letter-2026_0.pdf"

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OR

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FTC

N/A

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CA

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