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NY AG and DFS Secure Western Union Commitments to Maintain Remittance Services After Intermex Acquisition

The Western Union CompanyAugust 13, 2026New York Attorney General

Summary

New York Attorney General Letitia James and the NY Department of Financial Services secured commitments from Western Union to maintain its physical locations and cap fee increases for three years after acquiring Intermex, ensuring continued access to remittance services for New Yorkers. The agreement requires Western Union to maintain at least the same physical presence in ZIP codes where Intermex locations operate, offer retail remittance services to six countries, and limit price increases to inflation, with reporting and audit requirements.

Remedy

Western Union must maintain at least the same physical presence in ZIP codes where Intermex locations operate at the time of acquisition, offer retail remittance services to Ecuador, Guatemala, Honduras, Mexico, Nicaragua, and Peru at each location, and limit price increases to those that keep pace with inflation. It must also provide reports to DFS for three years including service terminations, customer communications, and remittance data, and pay for an independent DFS-approved auditor to conduct a compliance audit one year after the acquisition.

InjunctionAudit RequirementReporting RequirementsCompliance Program

Contract Impact

In-house legal teams should review agreements with agents, franchisees, and retail partners to ensure they contain provisions that allow the company to maintain physical locations and cap fee increases as required by this settlement. Key clauses to examine include location maintenance obligations, fee adjustment mechanisms, termination rights, and reporting requirements. Additionally, any merger or acquisition agreements should include conditions that preserve service availability and pricing commitments, and vendor agreements should include audit rights and compliance reporting obligations to ensure ongoing adherence to regulatory commitments.

Contract Search Terms

agent agreementservice level agreementfee schedulelocation closuretermination noticereporting obligationsaudit clauseremittance servicesmerger conditionsprice increase cap

Violation Types

Entity Details

Entity

The Western Union Company

Industry

Financial Services

Official Sources

Source Evidence

Entity Name
"The Western Union Company (Western Union)"
Violation description
"Western Union is barred from using its acquisition of Intermex to reduce services available to New York consumers who remit money to those six countries for three years."

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