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FCC Settles with Comcast for $25M Over Unlisted VOIP Privacy Violation

ComcastSeptember 17, 2015California Attorney General

Penalty Amount

$25,000,000

Summary

Comcast disclosed personal information of approximately 75,000 customers who had paid for unlisted VOIP phone service. The settlement includes a $25 million penalty and $8 million in restitution, along with a permanent injunction requiring improved privacy practices and customer disclosures.

Remedy

Comcast must pay $25 million in penalties and $8 million in restitution to affected customers, implement a permanent injunction to improve handling of customer complaints and vendor restrictions, provide easy-to-read disclosure forms, and refund fees paid for unlisted service.

InjunctionCompliance ProgramConsumer RefundsCorrective Notice

Contract Impact

In-house legal teams should review all customer and vendor agreements, especially those related to unlisted VOIP phone services, to ensure robust data privacy protections. Focus on clauses governing data sharing, customer consent for personal information disclosure, and integration of privacy practices. Specific reviews include data processing addendums for vendors, service agreements for unlisted features, and confidentiality provisions. Changes may be needed to explicitly prohibit unauthorized disclosure of unlisted customer data, require opt-in consent for any data sharing, implement clear breach notification procedures for data incidents, and incorporate terms for restitution and permanent injunction compliance to align with settlement requirements.

Contract Search Terms

unlisted VOIP service clausecustomer data disclosure consentpersonal information protection provisiondata sharing restrictionsprivacy practices integrationrestitution termsinjunction compliance clauseVOIP agreement privacy addendum

Violation Types

Entity Details

Entity

Comcast

Industry

Telecommunications

Official Sources

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