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SettlementCritical RiskMultistate

Progress Residential $48.5 Million Multistate Settlement

Progress Residential, LLCNovember 9, 2026Colorado Attorney General

Penalty Amount

$48,500,000

Summary

A multistate investigation found that Progress Residential misled renters through false rental-price advertising and hidden fees, and failed to properly inspect or repair homes and address serious maintenance and billing concerns. The settlement requires clearer fee disclosures and bars improper fees, among other requirements, and requires the company to pay $48.5 million to the FTC and the states.

Remedy

Progress Residential must comply with state and federal advertising laws, clearly disclose rental-related fees, stop charging improper one-time and hidden fees, and limit security-deposit deductions to legally permitted reasons. It must pay $48.5 million to the FTC and the states.

Monetary PenaltyInjunction

Contract Impact

Review property-management, rental-platform, and vendor agreements for clear responsibility and approval processes for rental-price and fee representations, complete fee schedules, and substantiation of advertising claims. Check service-level obligations for move-in inspections, repairs, maintenance requests, and billing disputes, along with limits on security-deposit deductions and procedures for issuing refunds. Customer-facing lease and rental disclosures should align with those contract terms; this release does not describe a privacy violation, so it does not itself indicate a need to revise data-processing or privacy clauses.

Contract Search Terms

rental fee disclosure clauseadvertising substantiationrental price representationone-time fee restrictionsmove-in inspection obligationsmaintenance response timelinesbilling dispute proceduressecurity deposit deduction limitsconsumer refund obligations

Violation Types

Entity Details

Entity

Progress Residential, LLC

Industry

Real Estate

Multistate Coalition

Federal Trade CommissionBipartisan coalition of states

Official Sources

Source Evidence

Entity Name
"Progress Residential, LLC"
Fine Amount
"Will pay $48,500,000 to the FTC and the states."
Violation Types
"For years, Progress Residential charged consumers with hidden monthly fees, advertised false rental prices, delivered homes to consumers without proper inspections or repairs prior to move-in, and dodged customer requests for serious maintenance issues and billing concerns."
Remedy Types
"Will clearly disclose all fees related with the rental property."
Is Multistate
"Attorney General Phil Weiser joined the Federal Trade Commission and a bipartisan coalition of states in announcing a settlement with Progress Residential, LLC"

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