A bipartisan coalition of 42 attorneys general sent a letter to major AI software companies demanding safeguards to protect users from harmful chatbot interactions. The letter cites multiple incidents of mental health struggles, self-harm, and deaths, particularly affecting children and vulnerable populations. Companies are asked to implement safety testing, recall procedures, and clear warnings by January 16, 2026.
The coalition demands that AI companies implement robust safety testing, establish recall procedures, and provide clear warnings to consumers. They are requested to schedule meetings with attorneys general and commit to changes by January 16, 2026.
In-house legal teams should review contracts with AI software vendors to ensure they include clauses for robust safety testing, clear consumer warnings, and recall procedures. Contracts should address liability for harms caused by chatbot interactions, especially involving children, and require compliance with safety standards. Clauses related to data privacy and automated decisions may need enhancement to protect against the risks highlighted in this enforcement action.
Entity
Anthropic, Apple, Chai AI, Character Technologies, Google, Luka, Meta, Microsoft, Nomi AI, OpenAI, Perplexity AI, Replika, xAI
Also known as: Anthropic
Industry
TechnologyOfficial Press Release
https://portal.ct.gov/ag/press-releases/2025-press-releases/letter-to-ai-software-companies
ai multistate letter.pdf?rev=fb0bc7dd33f84ae3ba86b227d8ea4de
https://portal.ct.gov/-/media/ag/press_releases/2025/ai-multistate-letter.pdf?rev=fb0bc7dd33f84ae3ba86b227d8ea4def&hash=4B881D6A9466DC39A199C7FA7D6FFC8E
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"In a letter to Anthropic, Apple, Chai AI, Character Technologies, Google, Luka, Meta, Microsoft, Nomi AI, OpenAI, Perplexity AI, Replika, and xAI"
"the coalition points to numerous incidents of harm — particularly affecting vulnerable populations — involving unregulated interactions with chatbots."
"Seventy-two percent of teenagers reported having interactions with an A.I. chatbot, and nearly 40 percent of parents with children ages 5 through 8, have reported that their child has used A.I."
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