A bipartisan coalition of 42 attorneys general sent a letter to major AI software companies demanding safeguards to protect users from harmful chatbot interactions. The letter cites multiple incidents of mental health struggles, self-harm, and deaths, particularly affecting children and vulnerable populations. Companies are asked to implement safety testing, recall procedures, and clear warnings by January 16, 2026.
The coalition demands that AI companies implement robust safety testing, establish recall procedures, and provide clear warnings to consumers. They are requested to schedule meetings with attorneys general and commit to changes by January 16, 2026.
In-house legal teams should review contracts with AI software vendors to ensure they include clauses for robust safety testing, clear consumer warnings, and recall procedures. Contracts should address liability for harms caused by chatbot interactions, especially involving children, and require compliance with safety standards. Clauses related to data privacy and automated decisions may need enhancement to protect against the risks highlighted in this enforcement action.
Entity
Anthropic, Apple, Chai AI, Character Technologies, Google, Luka, Meta, Microsoft, Nomi AI, OpenAI, Perplexity AI, Replika, xAI
Also known as: Anthropic
Industry
TechnologyOfficial Press Release
https://portal.ct.gov/ag/press-releases/2025-press-releases/letter-to-ai-software-companies
ai multistate letter.pdf?rev=fb0bc7dd33f84ae3ba86b227d8ea4de
https://portal.ct.gov/-/media/ag/press_releases/2025/ai-multistate-letter.pdf?rev=fb0bc7dd33f84ae3ba86b227d8ea4def&hash=4B881D6A9466DC39A199C7FA7D6FFC8E
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"In a letter to Anthropic, Apple, Chai AI, Character Technologies, Google, Luka, Meta, Microsoft, Nomi AI, OpenAI, Perplexity AI, Replika, and xAI"
"the coalition points to numerous incidents of harm — particularly affecting vulnerable populations — involving unregulated interactions with chatbots."
"Seventy-two percent of teenagers reported having interactions with an A.I. chatbot, and nearly 40 percent of parents with children ages 5 through 8, have reported that their child has used A.I."
Connecticut Attorney General William Tong announced a civil investigative demand into MediaLab.AI Inc., owner of the Kik Messenger app, over lax age assurance practices, content moderation, and child safety failures that advocates have dubbed a "predator's paradise." The action follows a July 2025 notice of violation under the Connecticut Data Privacy Act for privacy notice deficiencies and processing sensitive data — including health, biometric, and precise geolocation data — without proper consent, which the company has only partially addressed. The new investigation seeks records related to practices that may constitute unfair or deceptive acts or practices under the CTDPA and the Connecticut Unfair Trade Practices Act. No fine has been imposed to date.
Attorney General William Tong issued a consumer alert warning Connecticut residents about unregulated, offshore decentralized finance (DeFi) cryptocurrency exchanges, naming GMX, Gains Network, dYdX, Aevo, Drift Protocol, Vertex Protocol, and Hyperliquid. The alert highlights risks including bypassing U.S. law via VPNs, predatory leverage up to 250x, misleading synthetic asset products, and lack of KYC protections. No enforcement action or penalty was imposed; at least one Connecticut consumer reportedly lost $200,000 deposited with an unregulated DeFi exchange.
$2.0M
Attorney General Tong and a coalition of four other states and the FTC sued Zillow and Redfin after Zillow paid Redfin $100 million to shut down its multifamily rental advertising business and transfer clients to Zillow. The settlement requires the companies to restore competition, with Redfin rebuilding its apartment advertising business, and pay $2 million to the coalition.
Attorney General William Tong sent a letter to the Connecticut Insurance Department urging rejection of double-digit rate increases sought by Anthem, ConnectiCare, and UnitedHealthcare for individual and small group health insurance plans covering about 220,000 people. The letter argues the rates exceed inflationary measures and criticizes the carriers for failing to control costs and for poor claims system management, particularly ConnectiCare's transition to Molina Healthcare.
$275K
Connecticut Attorney General William Tong announced a $275,000 settlement with TaxAct, an online tax preparation company, over allegations that between January 2018 and December 2022, TaxAct improperly disclosed detailed customer financial information to Meta and Google through third-party tracking technologies without notifying taxpayers. The settlement requires TaxAct to pay $275,000 and implement new third-party tracking compliance measures, including a review committee, written policies, a tag monitoring system, and two independent third-party audits.
$4.0M
Connecticut Attorney General William Tong and the Federal Trade Commission announced a $4 million settlement with Manchester City Nissan (Chase Nissan LLC) resolving allegations that the dealership double-charged for 'certified pre-owned' vehicles and collected unauthorized junk fees. The settlement requires payment for consumer redress, prohibits misrepresentations, mandates clear disclosure of the maximum total price, and requires express informed consent for all charges.