Attorney General William Tong released an update on the implementation of the Anti-Robocall Principles signed in 2019. Telecom companies have identified over 52 billion spam calls and blocked 32.5 billion, but robocalls continue to cause significant financial losses. Enforcement actions have increased with thousands of tracebacks and investigations.
In-house legal teams should review vendor agreements with telecommunications service providers to ensure they include clauses mandating compliance with the Anti-Robocall Principles, such as call authentication, spam call blocking, and illegal call reporting. Customer agreements must incorporate terms for obtaining explicit consent for automated calls and providing clear opt-out mechanisms. Employee handbooks and policies should address telemarketing practices to prevent violations. Potential changes involve adding specific performance metrics (e.g., call blocking rates), audit rights, and indemnification provisions for failures in robocall mitigation, aligning with enforcement trends and consumer protection standards.
Entity
companies that agreed to these Principles
Also known as: Telecom Companies
Industry
Telecommunications$500K
Connecticut Attorney General William Tong announced settlements with SunRun, Inc., Elevate Solar Solutions, and two salespeople over allegations of deceptive solar sales, including impersonating consumers and locking homeowners into long-term contracts without consent. SunRun must pay $300,000 and provide consumer relief; Elevate and the salespeople face a stated $200,000 penalty, with $100,000 suspended subject to ongoing compliance.
$8.0M
Connecticut announced an $8 million settlement with Mylan over allegations that it used agreements to delay generic EpiPen competitors and took other actions that inflated prices. Mylan also agreed to provide 10,000 free EpiPens; the release states that Mylan denies wrongdoing.
Connecticut Attorney General William Tong joined a coalition of 22 attorneys general in filing an amicus brief challenging DHS’s policy and practice of conducting warrantless civil immigration arrests. The press release describes a court challenge, not a privacy enforcement action or monetary penalty.
$625K
Connecticut reached a $625,000 settlement with Frontier Communications Parent Inc. over an April 2024 breach in which compromised employee and vendor credentials were used to access internal systems and exfiltrate unencrypted personal information of 58,841 Connecticut residents. The settlement requires Frontier to strengthen its security program, implement specific safeguards and training, and obtain an independent third-party assessment.
$2.6M
Connecticut and New York found that Boston Children’s Health Physicians and its security vendor, XTIUM, failed to use reasonable safeguards, resulting in hackers accessing sensitive personal, medical, and employee information. The companies agreed to pay penalties totaling $2.64 million and implement enhanced cybersecurity measures.
Connecticut joined a coalition of state attorneys general filing a notice in Character Technologies, Inc.’s bankruptcy proceedings, raising concerns about the company’s safety and privacy practices and the sensitive information it holds. The states seek protections for children and consumers if the company’s business or assets are sold or transferred; the filing does not impose a fine or other remedy.