Connecticut Attorney General William Tong, along with the FTC and 21 other states and counties, filed a lawsuit against Uber Technologies, LLC and Uber USA, LLC for deceptive practices related to their Uber One subscription service. The lawsuit alleges Uber used negative option marketing, misled consumers about savings, made cancellation difficult, and charged consumers prematurely. The action seeks restitution, penalties, and an injunction under the Connecticut Unfair Trade Practices Act and the Restore Online Shoppers' Confidence Act.
The lawsuit seeks restitution for affected consumers, monetary penalties, an injunction to stop the deceptive practices, and costs.
In-house legal teams should review all customer-facing subscription and service agreements, particularly those for membership or loyalty programs like 'Uber One.' Focus on clauses governing free trials and negative option offers, automatic renewal terms, cancellation procedures (including ease of cancellation and any required steps), billing and payment timing representations, and any express or implied promises about cost savings or discounts. Changes may be needed to ensure clear, conspicuous disclosures about automatic charges, simple cancellation mechanisms (e.g., a single-step process), accurate savings calculations, and compliance with specific state and federal laws on online shoppers' confidence and unfair trade practices.
Entity
Uber Technologies, LLC and Uber USA, LLC
Also known as: Uber
Industry
TechnologyOfficial Press Release
https://portal.ct.gov/ag/press-releases/2025-press-releases/attorney-general-tong-sues-uber-over-unfair-and-deceptive-practices
20251215 ftc et al v uber et al first amended complaint reda
https://portal.ct.gov/-/media/ag/press_releases/2025/20251215-ftc-et-al-v-uber-et-al-first-amended-complaint-redacted-public.pdf?rev=5a04971b65bf435d8cfbb9c76095dbc8&hash=940EE028DE2A6908A3397CF181AF0C27
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Uber Technologies, LLC and Uber USA, LLC"
"Connecticut Unfair Trade Practices Act"
"U.S. Restore Online Shoppers’ Confidence Act"
"Uber improperly used negative option marketing tactics when it offered free trial subscriptions – a practice that automatically charges consumers if they do not cancel a free trial."
"the companies made it extraordinarily difficult to cancel Uber One once enrolled."
$2.0M
Attorney General Tong and a coalition of four other states and the FTC sued Zillow and Redfin after Zillow paid Redfin $100 million to shut down its multifamily rental advertising business and transfer clients to Zillow. The settlement requires the companies to restore competition, with Redfin rebuilding its apartment advertising business, and pay $2 million to the coalition.
Attorney General William Tong sent a letter to the Connecticut Insurance Department urging rejection of double-digit rate increases sought by Anthem, ConnectiCare, and UnitedHealthcare for individual and small group health insurance plans covering about 220,000 people. The letter argues the rates exceed inflationary measures and criticizes the carriers for failing to control costs and for poor claims system management, particularly ConnectiCare's transition to Molina Healthcare.
$275K
Connecticut Attorney General William Tong announced a $275,000 settlement with TaxAct, an online tax preparation company, over allegations that between January 2018 and December 2022, TaxAct improperly disclosed detailed customer financial information to Meta and Google through third-party tracking technologies without notifying taxpayers. The settlement requires TaxAct to pay $275,000 and implement new third-party tracking compliance measures, including a review committee, written policies, a tag monitoring system, and two independent third-party audits.
$4.0M
Connecticut Attorney General William Tong and the Federal Trade Commission announced a $4 million settlement with Manchester City Nissan (Chase Nissan LLC) resolving allegations that the dealership double-charged for 'certified pre-owned' vehicles and collected unauthorized junk fees. The settlement requires payment for consumer redress, prohibits misrepresentations, mandates clear disclosure of the maximum total price, and requires express informed consent for all charges.
Attorney General Tong and a coalition of 21 attorneys general and Pennsylvania filed lawsuits against the U.S. Department of Transportation, FMCSA, and DHS to block demands for the personal information of 17 million CDL drivers. The lawsuits allege violations of federal privacy laws and the Administrative Procedure Act, and seek an emergency order to prevent the data transfer.
Attorney General William Tong and a coalition of 10 attorneys general filed a lawsuit challenging a new OCC rule that preempts state laws requiring national banks to pay interest on homeowners' mortgage escrow accounts. The lawsuit argues the OCC ignored federal court decisions and bypassed safeguards, and seeks to block the rule.