New York’s investigation found that T-Mobile’s affordable broadband offerings did not meet the New York Affordable Broadband Act’s requirements, including because data caps sharply reduced customer speeds and plan information was hidden from search engines. Under an agreement, T-Mobile will remove the caps, offer plans in all areas where it provides home internet service, and make plan information easier to find.
T-Mobile agreed to remove data caps from ABA plans and deliver 25 Mbps download speeds to subscribers, subject to temporary reductions for network congestion; offer ABA plans wherever it provides home internet service; and make its ABA plan webpage discoverable by search engines.
This action concerns broadband access and service commitments rather than a privacy violation. In customer-facing internet service agreements, review advertised speed promises, data caps, throttling and network-congestion exceptions, plan pricing, and eligibility disclosures to ensure they match actual service and applicable requirements. In vendor and reseller agreements, check clauses governing service availability, marketing and discoverability of eligible plans, performance monitoring, complaint handling, and regulatory cooperation; employee agreements are not implicated by the facts described.
Entity
T-Mobile USA, Inc.
Industry
TelecommunicationsOfficial Press Release
https://ag.ny.gov/press-release/2026/attorney-general-james-and-governor-hochul-improve-access-affordable-home
t mobile usa inc aod 2026
https://ag.ny.gov/sites/default/files/settlements-agreements/t-mobile-usa-inc-aod-2026.pdf
New York Attorney General Enforcement Page
https://ag.ny.gov/press-releases
"announced an agreement with T-Mobile USA, Inc."
"under the New York Affordable Broadband Act (ABA)"
"T-Mobile’s offerings did not meet the ABA’s requirements"
"After an ABA customer used 50 gigabytes of data in a month, T-Mobile would reduce the customer’s download speed by more than 97 percent, to 650 Kilobits per second (Kbps)."
"T-Mobile will remove the data caps associated with their ABA plans and deliver 25 Mbps download speeds to all ABA plan subscribers, unless network congestion requires temporary reductions."
"T-Mobile will offer ABA plans in all areas where it provides home internet service and make its ABA plan webpage discoverable by search engines."
$98K
New York Attorney General Letitia James secured a settlement after T-Mobile raised prices on plans it had advertised with a promise that prices would never change. T-Mobile must offer affected customers refunds and other benefits, honor price guarantees through at least 2029 for customers who remain, clearly disclose limitations on future guarantees, and pay New York $98,000.
The New York Attorney General issued a consumer alert and online guide about scams targeting service members and veterans, including phishing and credit-monitoring scams that may misuse personal information. The release provides steps for protecting information and reporting suspected scams; it does not announce an enforcement action or monetary penalty.
The New York Attorney General issued guidance explaining Shield Law protections for reproductive and gender-affirming health care information and the steps required before responding to covered information requests. This is guidance, not an enforcement action against a named company; it describes potential penalties for improper disclosure or failure to follow required procedures.
$10.0M
A March 2023 breach exposed personal and protected health information associated with more than 13.3 million people after attackers accessed company systems using an employee’s credentials. The Perry Johnson companies agreed to pay at least $300,000, with an additional $9.7 million in penalties due if they fail to meet the agreement, and to implement security, incident response, and health-data handling reforms.
New York Attorney General James and Governor Hochul announced guidance advising county executives and sheriffs that they must end agreements to house or detain people for federal civil immigration violations by November 25, 2026. The Local Cops, Local Crimes Act makes those agreements void and unenforceable after the deadline; no monetary penalty or specific enforcement order is announced.
New York Attorney General Letitia James issued a consumer alert warning federal student loan borrowers that consolidating loans after changes under the One Big Beautiful Bill Act may limit repayment options and forgiveness eligibility. This is consumer guidance, not a privacy enforcement action; the release announces no fine or enforcement remedy.