Court Rules
All enforcement actions
InvestigationLow Risk

Texas AG Investigates StubHub for Failing to Provide FIFA World Cup Tickets

StubHubJuly 3, 2026Texas Attorney General

Summary

Texas Attorney General Ken Paxton announced an investigation into StubHub for failing to deliver FIFA World Cup tickets that fans purchased. The investigation focuses on reports of 'ghost ticketing,' where sellers list tickets they do not possess, collect payment, and cancel when unable to deliver.

Contract Impact

In-house legal teams should review vendor agreements with ticket resale platforms and event ticket providers, focusing on clauses related to delivery guarantees, cancellation policies, and refund obligations. Key areas include ensuring that contracts specify clear performance obligations for ticket delivery, define what constitutes a valid ticket, and outline remedies for non-delivery. Additionally, review force majeure clauses to ensure they do not excuse performance due to platform or third-party issues, and include provisions for consumer protection compliance and indemnification for deceptive practices.

Contract Search Terms

ticket delivery guaranteecancellation policyrefund policyseller verificationconsumer protection compliancedeceptive trade practicesevent ticket termsforce majeureperformance obligation

Laws Cited

Texas Deceptive Trade Practices Act

Violation Types

Entity Details

Entity

StubHub

Industry

Technology

Official Sources

Source Evidence

Entity Name
"StubHub"
Violation Types
"ghost ticketing"
Summary
"Attorney General Ken Paxton announced an investigation into StubHub over widespread reports that the company is cancelling or failing to provide World Cup tickets that fans have purchased."

Related Enforcement Actions

TX

Open AI Global, LLC

Texas Attorney General Ken Paxton sued Open AI Global, LLC and affiliated entities, alleging that ChatGPT was marketed as safe and reliable without disclosing risks of inaccurate or harmful outputs. The suit also alleges harms to minors and collection of their data without parental oversight; the release states no monetary penalty or specific remedy imposed.

TX

Lululemon USA Inc.

Texas Attorney General Ken Paxton secured an Assurance of Voluntary Compliance with Lululemon USA Inc. after investigating potential PFAS and consumer representations about product safety. The agreement requires the company to maintain supply-chain chemical standards, verify vendor compliance through testing or certifications, and take corrective action for three years; no monetary penalty is stated.

TX

PDD Holdings, Inc. and WhaleCo Inc. (doing business as Temu)

$3.0M

Texas Attorney General Ken Paxton announced a settlement requiring Temu to protect Texans’ sensitive personal data from exposure to the Chinese Communist Party and to strengthen product-safety practices. Temu must pay Texas $3 million, comply with data-security requirements backed by a potential $8 million annual penalty, conduct annual independent product testing, and take specified action on products found to contain harmful substances.

TX

Albertsons Companies, Inc.

$773.0M

Texas Attorney General Ken Paxton announced that a multistate coalition had secured an opioid settlement with Albertsons, which would require the grocery chain to pay more than $773 million nationally once final. Texas and its political subdivisions may receive up to $57.8 million for opioid abatement; the release does not identify privacy violations.

TX

Gerber Products Company and Nestlé USA, Inc.

Texas Attorney General Ken Paxton sued Gerber Products Company and Nestlé USA, Inc., alleging that Gerber made deceptive safety and testing claims while its baby food contained dangerous levels of toxic heavy metals. The lawsuit asserts claims under the Texas Deceptive Trade Practices Act; the release does not report a settlement, monetary penalty, or court order.

TX

Rubinsky Roofing LLC

$1.5M

The Texas Attorney General obtained a judgment holding Rubinsky Roofing LLC liable for 27 violations of the Texas Deceptive Trade Practices Act, including deceptive practices involving older consumers and payment for unnecessary or unfinished repairs. The judgment requires more than $1.5 million in civil penalties, allocates at least $500,000 to consumer restitution, and permanently bars the company and its owner from the practices at issue.