The Connecticut Attorney General and FCC warn consumers about increased student loan debt scam robocalls and robotexts following the Supreme Court decision on student loan forgiveness. They provide tips on how to spot scams and advise consumers not to share personal information and to report suspicious calls.
In-house legal teams should review vendor agreements with telemarketing or call center services, customer agreements for student loan servicing, and any data processing agreements involving personal information. Specific clauses to scrutinize include telemarketing and robocall compliance provisions, consent mechanisms for automated calls and texts, data privacy and security terms, fraud detection and reporting obligations, and breach notification clauses. Changes may be needed to enhance consent requirements (e.g., prior express written consent for autodialed calls/texts), implement stricter robocall controls and monitoring, update fraud prevention protocols with real-time detection, ensure alignment with laws like the TCPA and telemarketing sales rules, and include penalties for non-compliance along with regular audit requirements.
Entity
Scammers
Industry
TelemarketingOfficial Press Release
https://portal.ct.gov/ag/press-releases/2023-press-releases/increased-risk-of-student-loan-debt-scam-robocalls-and-robotexts
consumercomplaints.fcc.gov
https://consumercomplaints.fcc.gov
https://www.dir.ct.gov/ag/complaint/
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
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