Penalty Amount
$500,000
Connecticut Attorney General William Tong announced settlements with SunRun, Inc., Elevate Solar Solutions, and two salespeople over allegations of deceptive solar sales, including impersonating consumers and locking homeowners into long-term contracts without consent. SunRun must pay $300,000 and provide consumer relief; Elevate and the salespeople face a stated $200,000 penalty, with $100,000 suspended subject to ongoing compliance.
SunRun must pay $300,000, notify affected consumers, investigate fraud claims, and respond within 60 days. Where fraud is substantiated, it must offer relief such as cash payments, account credits, contract cancellation, or system removal; consumers without proof they received their contract may cancel, and SunRun must pay for an independent arbitrator in disputes. Elevate must dissolve, and Elevate, Sierra Howes, and Dakota Grumet are subject to a $200,000 penalty, with $100,000 suspended to ensure ongoing compliance. Grumet faces a 10-year restriction on owning a company engaged in home solicitation sales and must maintain records of specified marketing; Howes must surrender her Home Improvement Salesperson registrations and is barred from specified registrations for 10 years.
Review vendor and sales-partner agreements with installers, lead generators, and door-to-door or telemarketing vendors for requirements to verify customer identity and obtain documented, informed consent before executing long-term contracts. Add obligations to retain proof of contract delivery and marketing records, promptly report suspected impersonation or forged signatures, cooperate with investigations, and meet defined consumer complaint response deadlines. Customer-facing contract and sales processes should clearly provide cancellation and restitution rights where appropriate; agreements should also allocate responsibility for consumer notices, refunds or credits, system removal, independent dispute resolution, audit rights, and indemnity for deceptive sales conduct. Review employee and contractor policies for supervision, training, and recordkeeping requirements for sales personnel.
Entity
SunRun, Inc.
Industry
OtherOfficial Press Release
https://portal.ct.gov/ag/press-releases/2026-press-releases/attorney-general-tong-announces-settlements-with-sunrun-solar-and-others-to-require-consumer-relief
DocumentInquiry.aspx?DocumentNo=30805851
https://civilinquiry.jud.ct.gov/DocumentInquiry/DocumentInquiry.aspx?DocumentNo=30805851
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"settlements with SunRun, Inc., Sunrun Installation Services, Inc., Elevate Solar Solutions, and two salespeople"
"The settlement requires SunRun to pay $300,000 to the state"
"Elevate, Howes, and Grumet will be subject to a $200,000 penalty, suspended after $100,000 to ensure ongoing compliance."
"The complaint alleged multiple violations of the Connecticut Unfair Trade Practices Act and Home Improvement Act."
"including locking consumers into long-term contracts without consent by impersonating consumers, and installing non-functional systems."
$8.0M
Connecticut announced an $8 million settlement with Mylan over allegations that it used agreements to delay generic EpiPen competitors and took other actions that inflated prices. Mylan also agreed to provide 10,000 free EpiPens; the release states that Mylan denies wrongdoing.
Connecticut Attorney General William Tong joined a coalition of 22 attorneys general in filing an amicus brief challenging DHS’s policy and practice of conducting warrantless civil immigration arrests. The press release describes a court challenge, not a privacy enforcement action or monetary penalty.
$625K
Connecticut reached a $625,000 settlement with Frontier Communications Parent Inc. over an April 2024 breach in which compromised employee and vendor credentials were used to access internal systems and exfiltrate unencrypted personal information of 58,841 Connecticut residents. The settlement requires Frontier to strengthen its security program, implement specific safeguards and training, and obtain an independent third-party assessment.
$2.6M
Connecticut and New York found that Boston Children’s Health Physicians and its security vendor, XTIUM, failed to use reasonable safeguards, resulting in hackers accessing sensitive personal, medical, and employee information. The companies agreed to pay penalties totaling $2.64 million and implement enhanced cybersecurity measures.
Connecticut joined a coalition of state attorneys general filing a notice in Character Technologies, Inc.’s bankruptcy proceedings, raising concerns about the company’s safety and privacy practices and the sensitive information it holds. The states seek protections for children and consumers if the company’s business or assets are sold or transferred; the filing does not impose a fine or other remedy.
Attorney General William Tong and Consumer Counsel Claire Coleman petitioned PURA to review how Connecticut public utilities use artificial intelligence, citing potential data privacy and cybersecurity risks, algorithmic errors, and misleading outputs. The petition asks PURA to examine utility AI systems, safeguards, vendors, and data security practices; it does not report a finding of violation or an imposed penalty.