Connecticut Attorney General William Tong announced that new amendments to the state's automatic renewal law took effect July 1, 2026. The law requires covered businesses to provide annual renewal reminders, offer easy cancellation options (including online or by email), and promptly process cancellation requests without obstruction. Non-compliance may be considered an unfair trade practice subject to investigation by the AG's office and the Department of Consumer Protection.
Businesses must comply with new requirements: send annual renewal reminders, provide easy cancellation options (online or by email if the business has an online platform, or a phone number if not), and promptly process cancellation requests within one business day if a voicemail provides sufficient information. Non-compliance may lead to investigation and enforcement under CUTPA.
In-house legal teams should review all vendor and customer agreements that involve automatic renewals or subscriptions. Key clauses to examine include: (1) automatic renewal terms and notice periods, (2) cancellation procedures and whether they require in-person or mail cancellation (now prohibited in Connecticut), (3) annual reminder obligations, and (4) processing timelines for cancellation requests. For customer-facing contracts, ensure that cancellation is as easy as sign-up and that no dark patterns obstruct cancellation. For vendor agreements, verify that service providers comply with Connecticut's new requirements if they offer auto-renewing services to Connecticut consumers. Additionally, review any indemnification clauses related to non-compliance with consumer protection laws.
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State of Connecticut
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Other"updates to Connecticut’s automatic renewal law took effect July 1"
"Connecticut’s automatic renewal law"
"new 'click to cancel' rights"
"Businesses that fail to comply may be engaged in unfair trade practice"
"not being able to easily cancel a subscription"
"Conn. Gen. Stat. § 42-234"
$2.0M
Attorney General Tong and a coalition of four other states and the FTC sued Zillow and Redfin after Zillow paid Redfin $100 million to shut down its multifamily rental advertising business and transfer clients to Zillow. The settlement requires the companies to restore competition, with Redfin rebuilding its apartment advertising business, and pay $2 million to the coalition.
Attorney General William Tong sent a letter to the Connecticut Insurance Department urging rejection of double-digit rate increases sought by Anthem, ConnectiCare, and UnitedHealthcare for individual and small group health insurance plans covering about 220,000 people. The letter argues the rates exceed inflationary measures and criticizes the carriers for failing to control costs and for poor claims system management, particularly ConnectiCare's transition to Molina Healthcare.
$275K
Connecticut Attorney General William Tong announced a $275,000 settlement with TaxAct, an online tax preparation company, over allegations that between January 2018 and December 2022, TaxAct improperly disclosed detailed customer financial information to Meta and Google through third-party tracking technologies without notifying taxpayers. The settlement requires TaxAct to pay $275,000 and implement new third-party tracking compliance measures, including a review committee, written policies, a tag monitoring system, and two independent third-party audits.
$4.0M
Connecticut Attorney General William Tong and the Federal Trade Commission announced a $4 million settlement with Manchester City Nissan (Chase Nissan LLC) resolving allegations that the dealership double-charged for 'certified pre-owned' vehicles and collected unauthorized junk fees. The settlement requires payment for consumer redress, prohibits misrepresentations, mandates clear disclosure of the maximum total price, and requires express informed consent for all charges.
Attorney General Tong and a coalition of 21 attorneys general and Pennsylvania filed lawsuits against the U.S. Department of Transportation, FMCSA, and DHS to block demands for the personal information of 17 million CDL drivers. The lawsuits allege violations of federal privacy laws and the Administrative Procedure Act, and seek an emergency order to prevent the data transfer.
Attorney General William Tong and a coalition of 10 attorneys general filed a lawsuit challenging a new OCC rule that preempts state laws requiring national banks to pay interest on homeowners' mortgage escrow accounts. The lawsuit argues the OCC ignored federal court decisions and bypassed safeguards, and seeks to block the rule.