Connecticut Attorney General William Tong announced that new amendments to the state's automatic renewal law took effect July 1, 2026. The law requires covered businesses to provide annual renewal reminders, offer easy cancellation options (including online or by email), and promptly process cancellation requests without obstruction. Non-compliance may be considered an unfair trade practice subject to investigation by the AG's office and the Department of Consumer Protection.
Businesses must comply with new requirements: send annual renewal reminders, provide easy cancellation options (online or by email if the business has an online platform, or a phone number if not), and promptly process cancellation requests within one business day if a voicemail provides sufficient information. Non-compliance may lead to investigation and enforcement under CUTPA.
In-house legal teams should review all vendor and customer agreements that involve automatic renewals or subscriptions. Key clauses to examine include: (1) automatic renewal terms and notice periods, (2) cancellation procedures and whether they require in-person or mail cancellation (now prohibited in Connecticut), (3) annual reminder obligations, and (4) processing timelines for cancellation requests. For customer-facing contracts, ensure that cancellation is as easy as sign-up and that no dark patterns obstruct cancellation. For vendor agreements, verify that service providers comply with Connecticut's new requirements if they offer auto-renewing services to Connecticut consumers. Additionally, review any indemnification clauses related to non-compliance with consumer protection laws.
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State of Connecticut
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Other"updates to Connecticut’s automatic renewal law took effect July 1"
"Connecticut’s automatic renewal law"
"new 'click to cancel' rights"
"Businesses that fail to comply may be engaged in unfair trade practice"
"not being able to easily cancel a subscription"
"Conn. Gen. Stat. § 42-234"
$500K
Connecticut Attorney General William Tong announced settlements with SunRun, Inc., Elevate Solar Solutions, and two salespeople over allegations of deceptive solar sales, including impersonating consumers and locking homeowners into long-term contracts without consent. SunRun must pay $300,000 and provide consumer relief; Elevate and the salespeople face a stated $200,000 penalty, with $100,000 suspended subject to ongoing compliance.
$8.0M
Connecticut announced an $8 million settlement with Mylan over allegations that it used agreements to delay generic EpiPen competitors and took other actions that inflated prices. Mylan also agreed to provide 10,000 free EpiPens; the release states that Mylan denies wrongdoing.
Connecticut Attorney General William Tong joined a coalition of 22 attorneys general in filing an amicus brief challenging DHS’s policy and practice of conducting warrantless civil immigration arrests. The press release describes a court challenge, not a privacy enforcement action or monetary penalty.
$625K
Connecticut reached a $625,000 settlement with Frontier Communications Parent Inc. over an April 2024 breach in which compromised employee and vendor credentials were used to access internal systems and exfiltrate unencrypted personal information of 58,841 Connecticut residents. The settlement requires Frontier to strengthen its security program, implement specific safeguards and training, and obtain an independent third-party assessment.
$2.6M
Connecticut and New York found that Boston Children’s Health Physicians and its security vendor, XTIUM, failed to use reasonable safeguards, resulting in hackers accessing sensitive personal, medical, and employee information. The companies agreed to pay penalties totaling $2.64 million and implement enhanced cybersecurity measures.
Connecticut joined a coalition of state attorneys general filing a notice in Character Technologies, Inc.’s bankruptcy proceedings, raising concerns about the company’s safety and privacy practices and the sensitive information it holds. The states seek protections for children and consumers if the company’s business or assets are sold or transferred; the filing does not impose a fine or other remedy.