Attorney General William Tong and a bipartisan coalition of 49 other attorneys general submitted comments to the FCC urging stronger Know Your Customer (KYC) rules to prevent illegal robocalls. The coalition recommends requiring originating voice service providers to understand customers' business practices, apply KYC standards to all providers regardless of size, and collect additional information on high-risk customers. The action is part of Phase 2 of Operation Robocall Roundup.
In-house legal teams should review agreements with voice service providers, particularly originating providers, to ensure they include robust Know Your Customer (KYC) obligations. Key clauses to examine: network access agreements, service level agreements, and terms of service that require providers to verify customer identity, business purpose, and compliance with telemarketing laws. Contracts should also include provisions for suspending or terminating service for illegal robocall activity, and require providers to implement STIR/SHAKEN call authentication. Additionally, review vendor due diligence procedures to ensure high-risk customers are subject to enhanced monitoring.
Entity
Various Voice Service Providers (target of proposed rules)
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2026-press-releases/attorney-general-tong-pushes-to-strengthen-know-your-customer-rules-to-combat-illegal-robocalls
reply comments of 50 state ags re fccs 2026 kyc fnprm july 2
https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Attorney General William Tong and a bipartisan coalition 49 other attorneys general"
"The current safeguards against illegal robocalls are not strong enough. Bad actors continue to exploit gaps in the system and scam families out of money. The FCC needs to strengthen its Know Your Customer rules to ensure phone companies keep scammers off their networks and better protect the public."
"Attorney General Tong is joined in signing the letter by the attorneys general of Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia , Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, U.S. Virgin Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming."
"https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C"
"Americans received more than 29.6 billion scam robocalls and texts and lost nearly $2 billion to these scams."
$29.6M
Attorney General Jennifer Davenport joined a coalition of 48 states and territories in a $29.6 million settlement with Glenmark, a generic drug manufacturer, for allegedly conspiring to artificially inflate and manipulate prices, reduce competition, and restrain trade for numerous generic prescription drugs. The settlement includes cooperation in ongoing litigations and internal reforms to ensure fair competition.
$29.6M
Attorney General William Tong led a coalition of 48 states and territories in a $29.6 million settlement with Glenmark, a generic drug manufacturer, to resolve allegations of a widespread conspiracy to artificially inflate prices, reduce competition, and unreasonably restrain trade for numerous generic prescription drugs. The settlement includes cooperation from Glenmark in ongoing multistate litigations and internal reforms to ensure fair competition and compliance with antitrust laws.
$18.0M
Attorney General William Tong led a coalition of 42 attorneys general in a settlement with the bankruptcy trustee for 23andMe, resolving allegations from a 2023 data breach that compromised the genetic data of 6.9 million customers. The settlement includes $150 million in allowed claims, with $18 million paid from bankruptcy funds, and requires enhanced data security measures for the new entity holding the data.
Attorney General William Tong joined a coalition of 12 attorneys general in suing to block the $110 billion acquisition of Warner Bros. Discovery, Inc. by Paramount Skydance Corporation. The lawsuit alleges the merger violates Section 7 of the Clayton Act by substantially lessening competition in theatrical film distribution and basic cable television licensing, which would harm consumers through higher prices and reduced quality.
Attorney General William Tong and 48 other attorneys general submitted comments to the FCC urging stronger rules to prevent scammers from accessing legitimate telephone numbers for illegal robocalls. The coalition is responding to the FCC's proposed rules and asks for measures such as stronger certification, reporting, and prohibitions on number cycling.
$45.0M
Attorney General Tong announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform, failing to protect users from fraud, and not providing promised fraud protection and resolution services. The settlement requires Block to implement major reforms including real customer support, transparent communications, and security commitments, and reaffirms Block's commitment to distribute between $75 million and $120 million to compensate consumers as part of a separate CFPB settlement.