Attorney General William Tong and a bipartisan coalition of 49 other attorneys general submitted comments to the FCC urging stronger Know Your Customer (KYC) rules to prevent illegal robocalls. The coalition recommends requiring originating voice service providers to understand customers' business practices, apply KYC standards to all providers regardless of size, and collect additional information on high-risk customers. The action is part of Phase 2 of Operation Robocall Roundup.
In-house legal teams should review agreements with voice service providers, particularly originating providers, to ensure they include robust Know Your Customer (KYC) obligations. Key clauses to examine: network access agreements, service level agreements, and terms of service that require providers to verify customer identity, business purpose, and compliance with telemarketing laws. Contracts should also include provisions for suspending or terminating service for illegal robocall activity, and require providers to implement STIR/SHAKEN call authentication. Additionally, review vendor due diligence procedures to ensure high-risk customers are subject to enhanced monitoring.
Entity
Various Voice Service Providers (target of proposed rules)
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2026-press-releases/attorney-general-tong-pushes-to-strengthen-know-your-customer-rules-to-combat-illegal-robocalls
reply comments of 50 state ags re fccs 2026 kyc fnprm july 2
https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Attorney General William Tong and a bipartisan coalition 49 other attorneys general"
"The current safeguards against illegal robocalls are not strong enough. Bad actors continue to exploit gaps in the system and scam families out of money. The FCC needs to strengthen its Know Your Customer rules to ensure phone companies keep scammers off their networks and better protect the public."
"Attorney General Tong is joined in signing the letter by the attorneys general of Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia , Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, U.S. Virgin Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming."
"https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C"
"Americans received more than 29.6 billion scam robocalls and texts and lost nearly $2 billion to these scams."
$694.0M
Connecticut Attorney General William Tong joined 40 other state attorneys general in a settlement with Credit Acceptance Corporation (CAC), one of the nation's largest subprime auto lenders, resolving allegations that CAC originated loans it knew or should have known consumers could not afford and encouraged or failed to prevent dealers from 'packing' CAC loans with unwanted Vehicle Service Contract (VSC) and GAP products. The settlement, announced September 17, 2026 and effective November 2, 2026, directs $694 million in cash restitution and debt relief to consumers, plus an additional $15 million to the states, and imposes injunctive lending reforms. Note: this is a consumer-protection/lending enforcement action rather than a data privacy matter; the violation categories are best-fit mappings to the available taxonomy.
Connecticut Attorney General William Tong issued an advisory that newly enacted privacy laws take effect October 1, 2026, including Public Act 26-64 (SB4), which amends the Connecticut Data Privacy Act, and Public Act 26-15 (SB5), which established the Connecticut Artificial Intelligence Responsibility and Transparency Act (CART Act). The new laws regulate surveillance pricing, facial recognition technology, genetic data collected by direct-to-consumer testing companies, a ban on the sale of precise geolocation data, a data broker registry, AI use in employment decisions, and chatbots offered to children. No enforcement action was taken; this is prospective guidance alerting consumers and businesses to new rights and compliance requirements.
$384.2M
Connecticut joined 39 other states and the federal government in a $384 million False Claims Act settlement with Abbott Laboratories over allegations that the company failed to manufacture powder infant formula and nutritional therapy products in compliance with federal and state requirements at its Sturgis, Michigan, and Casa Grande, Arizona facilities. Abbott allegedly manufactured formula in conditions that risked microorganism contamination and failed to disclose contamination test results to the FDA during 2019 and 2022 inspections. The settlement resolves claims that Abbott caused false claims to be submitted to the WIC program and state Medicaid programs between January 1, 2018, and December 31, 2022.
Connecticut Attorney General William Tong joined a bipartisan coalition of 16 other state attorneys general in sending a letter to the U.S. Senate Banking Committee opposing the Digital Asset Market Clarity Act, warning it would preempt state authority to protect investors from cryptocurrency fraud and scams. The coalition urges Congress to preserve state enforcement, registration, and federal-state cooperation roles over digital assets. This is a legislative advocacy action, not an enforcement action — no entity was charged, no violations were found, and no penalty was imposed.
Connecticut Attorney General William Tong announced a civil investigative demand into MediaLab.AI Inc., owner of the Kik Messenger app, over lax age assurance practices, content moderation, and child safety failures that advocates have dubbed a "predator's paradise." The action follows a July 2025 notice of violation under the Connecticut Data Privacy Act for privacy notice deficiencies and processing sensitive data — including health, biometric, and precise geolocation data — without proper consent, which the company has only partially addressed. The new investigation seeks records related to practices that may constitute unfair or deceptive acts or practices under the CTDPA and the Connecticut Unfair Trade Practices Act. No fine has been imposed to date.
Attorney General William Tong issued a consumer alert warning Connecticut residents about unregulated, offshore decentralized finance (DeFi) cryptocurrency exchanges, naming GMX, Gains Network, dYdX, Aevo, Drift Protocol, Vertex Protocol, and Hyperliquid. The alert highlights risks including bypassing U.S. law via VPNs, predatory leverage up to 250x, misleading synthetic asset products, and lack of KYC protections. No enforcement action or penalty was imposed; at least one Connecticut consumer reportedly lost $200,000 deposited with an unregulated DeFi exchange.