Attorney General William Tong and a bipartisan coalition of 49 other attorneys general submitted comments to the FCC urging stronger Know Your Customer (KYC) rules to prevent illegal robocalls. The coalition recommends requiring originating voice service providers to understand customers' business practices, apply KYC standards to all providers regardless of size, and collect additional information on high-risk customers. The action is part of Phase 2 of Operation Robocall Roundup.
In-house legal teams should review agreements with voice service providers, particularly originating providers, to ensure they include robust Know Your Customer (KYC) obligations. Key clauses to examine: network access agreements, service level agreements, and terms of service that require providers to verify customer identity, business purpose, and compliance with telemarketing laws. Contracts should also include provisions for suspending or terminating service for illegal robocall activity, and require providers to implement STIR/SHAKEN call authentication. Additionally, review vendor due diligence procedures to ensure high-risk customers are subject to enhanced monitoring.
Entity
Various Voice Service Providers (target of proposed rules)
Industry
TelecommunicationsOfficial Press Release
https://portal.ct.gov/ag/press-releases/2026-press-releases/attorney-general-tong-pushes-to-strengthen-know-your-customer-rules-to-combat-illegal-robocalls
reply comments of 50 state ags re fccs 2026 kyc fnprm july 2
https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C
Connecticut Attorney General Enforcement Page
https://portal.ct.gov/AG/Privacy/Privacy-Resources
"Attorney General William Tong and a bipartisan coalition 49 other attorneys general"
"The current safeguards against illegal robocalls are not strong enough. Bad actors continue to exploit gaps in the system and scam families out of money. The FCC needs to strengthen its Know Your Customer rules to ensure phone companies keep scammers off their networks and better protect the public."
"Attorney General Tong is joined in signing the letter by the attorneys general of Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia , Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, U.S. Virgin Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming."
"https://portal.ct.gov/-/media/ag/press_releases/2026/reply-comments-of-50-state-ags-re-fccs-2026-kyc-fnprm-july-2026.pdf?rev=e5fbfedb163e426abedec1feeac82d30&hash=1BD29D237A2A66A28076E9F2E6EF178C"
"Americans received more than 29.6 billion scam robocalls and texts and lost nearly $2 billion to these scams."
Connecticut Attorney General William Tong joined attorneys general from 17 states in an amicus brief urging the New York Court of Appeals to preserve state authority to pursue fraud cases. The underlying civil case alleges that Donald Trump and his co-defendants inflated asset values to obtain better loan and insurance terms; this press release announces advocacy, not a new enforcement order or penalty.
$220.0M
Connecticut and a coalition of 36 attorneys general reached a $220 million settlement with General Motors over the collection and sale of consumers’ driving behavior and location data to data brokers and insurers without adequate disclosure or consent. The settlement requires affirmative express consent before collecting or disclosing driving and location data, limits data collection, and imposes privacy program assessments and dealership oversight and training.
Connecticut Attorney General William Tong and 13 other attorneys general sent Meta a letter after the No Kings Coalition’s Instagram account was mistakenly suspended during a nationwide election-related day of action. The letter asks Meta to explain the suspension, its use of human review, steps to prevent similar errors, and how users can seek redress; it does not announce a fine or impose a remedy.
Connecticut joined the FTC and attorneys general from 19 other states in suing Dollar General, alleging that it repeatedly charged customers more at checkout than prices displayed on shelves, tags, and advertisements. The complaint alleges years of overcharging and insufficient safeguards, but the release does not report a settlement, court order, or monetary penalty.
$500K
Connecticut Attorney General William Tong announced settlements with SunRun, Inc., Elevate Solar Solutions, and two salespeople over allegations of deceptive solar sales, including impersonating consumers and locking homeowners into long-term contracts without consent. SunRun must pay $300,000 and provide consumer relief; Elevate and the salespeople face a stated $200,000 penalty, with $100,000 suspended subject to ongoing compliance.
$8.0M
Connecticut announced an $8 million settlement with Mylan over allegations that it used agreements to delay generic EpiPen competitors and took other actions that inflated prices. Mylan also agreed to provide 10,000 free EpiPens; the release states that Mylan denies wrongdoing.