Consumer fraud case where the FTC sued JustAnswer LLC for deceiving consumers into enrolling in a costly recurring monthly subscription by falsely claiming low one-time fees. The company did not obtain affirmative consent or clearly disclose subscription terms, violating ROSCA and the FTC Act. The FTC seeks an injunction, consumer refunds, and civil penalties.
The FTC seeks an injunction to stop the deceptive practices, consumer refunds for those harmed, and civil penalties against JustAnswer and its CEO.
Entity
JustAnswer LLC
Also known as: JustAnswer
Industry
TechnologyOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/01/ftc-sues-justanswer-deceiving-consumers-enrolling-costly-recurring-monthly-subscription
JustAnswerComplaint FILED
https://www.ftc.gov/system/files/ftc_gov/pdf/JustAnswerComplaint_FILED.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
$18.0M
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$17.0M
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$100.0M
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