Penalty Amount
$45,000,000
Block, Inc. agreed to a $45 million multistate settlement with 46 states for allegedly misleading consumers about the safety of Cash App, failing to protect users from fraud, and not providing promised fraud protection. The settlement requires Block to improve customer support, stop misleading claims, and educate consumers about fraud.
Block must pay $45 million to the states, improve customer support (24/7 live chat, phone support at least 13.5 hours/day), stop misleading claims about Cash App safety, discontinue marketing practices that increase fraud, educate consumers about common fraud types, and fulfill legal obligations to investigate fraud claims and reimburse unauthorized transactions.
In-house legal teams should review vendor agreements with payment processing and financial technology companies for clauses related to fraud protection, customer support obligations, and unauthorized transaction reimbursement. Specific attention should be paid to representations about the safety and security of the platform, identity verification procedures, and the process for handling consumer complaints and account lockouts. Additionally, contracts with marketing partners should be checked for provisions that could increase fraud risk, such as social media promotions that encourage public sharing of identifiers. Service level agreements for customer support (phone, chat, response times) should be updated to ensure compliance with the settlement's requirements.
Entity
Block, Inc.
Industry
TechnologyOfficial Press Release
https://www.njoag.gov/ag-davenport-announces-bipartisan-settlement-with-tech-company-block-inc-for-allegedly-misleading-consumers-and-failing-to-protect-them-from-fraud/
2026 0708 NJ Cash App Draft Complaint FINAL
http://www.njoag.gov/wp-content/uploads/2026/07/2026-0708_NJ-Cash-App-Draft-Complaint_FINAL.pdf
2026 0708 New Jersey Cash App NJ Consent Judgment FINAL v2.1
https://www.njoag.gov/wp-content/uploads/2026/07/2026-0708_New-Jersey-Cash-App-NJ-Consent-Judgment-FINAL-v2.1-ER-signed.pdf
New Jersey Attorney General Enforcement Page
https://www.njoag.gov/about/divisions-and-offices/division-of-consumer-affairs/
"Block, Inc."
"$45 million"
"misled consumers about the safety of Cash App, failed to protect users from fraud on the nonbank platform, and didn't provide the fraud protection and resolution that it promised"
"joined by 46 states"
"maintain customer support that can resolve fraud complaints, account lockouts, and other problems"
"as required by law"
$45.0M
Attorney General Ken Paxton secured a $45 million multistate settlement with Block, Inc. (Cash App) for misleading consumers about the safety of its platform and failing to protect users from fraud. The settlement requires Cash App to maintain 24-hour customer support, cease deceptive safety claims, and fulfill its legal duty to investigate and reimburse unauthorized transactions.
$45.0M
New York Attorney General Letitia James and a bipartisan coalition of 45 other attorneys general secured $45 million from Block, Inc., the company behind Cash App, for misleading users about the platform's security and failing to protect them from fraud. The settlement requires Block to implement changes including maintaining live customer support, stopping misleading marketing, and fulfilling legal obligations to investigate fraud claims and reimburse users for unauthorized transactions.
$45.0M
Attorney General Tong announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform, failing to protect users from fraud, and not providing promised fraud protection and resolution services. The settlement requires Block to implement major reforms including real customer support, transparent communications, and security commitments, and reaffirms Block's commitment to distribute between $75 million and $120 million to compensate consumers as part of a separate CFPB settlement.
$45.0M
Block, Inc., the parent company of Cash App, agreed to a $45 million multistate settlement with 46 states for misleading consumers about the safety of Cash App and failing to protect users from fraud. The settlement requires Block to improve customer support, stop deceptive marketing, and fulfill legal obligations to investigate fraud and reimburse unauthorized transactions.
$45.0M
Attorney General Phil Weiser announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform and failing to protect users from fraud. The settlement requires Block to implement antifraud measures, provide customer support, and stop deceptive marketing practices.
$45.0M
Attorney General Keith Ellison announced a $45 million multistate settlement with Block, Inc., the company behind Cash App. The settlement resolves allegations that Block misled consumers about the safety of Cash App, failed to protect users from fraud, and did not provide promised fraud protection and resolution. Block agreed to implement responsible practices including maintaining customer support, offering live support, stopping misleading claims, and fulfilling legal obligations to investigate fraud and reimburse users.