Penalty Amount
$45,000,000
New York Attorney General Letitia James and a bipartisan coalition of 45 other attorneys general secured $45 million from Block, Inc., the company behind Cash App, for misleading users about the platform's security and failing to protect them from fraud. The settlement requires Block to implement changes including maintaining live customer support, stopping misleading marketing, and fulfilling legal obligations to investigate fraud claims and reimburse users for unauthorized transactions.
Block must pay $45 million total, with $1.6 million in penalties to New York. The company must maintain customer support services with live phone support 13.5 hours/day and live chat 18 hours/day, stop false or misleading claims about Cash App's safety, discontinue marketing practices known to increase fraud, educate consumers about fraud types, and fulfill legal obligations to investigate fraud claims and reimburse users for unauthorized transactions.
In-house legal teams should review vendor agreements with payment processing and financial technology providers, focusing on clauses related to fraud detection and prevention obligations, customer support service levels (including response times and availability), and liability for unauthorized transactions. Customer-facing terms of service and privacy policies should be audited for accuracy regarding security promises and fraud protection claims. Additionally, marketing agreements and social media promotion contracts should be reviewed to ensure they do not encourage practices that increase fraud risk, and vendor agreements should include clear requirements for fraud investigation and reimbursement procedures.
Entity
Block, Inc.
Industry
TechnologyOfficial Press Release
https://ag.ny.gov/press-release/2026/la-fiscal-general-james-obtiene-45-millones-de-dolares-de-block-por-facilitar
new york v block inc consent judgment 2026
https://ag.ny.gov/sites/default/files/settlements-agreements/new-york-v-block-inc-consent-judgment-2026.pdf
New York Attorney General Enforcement Page
https://ag.ny.gov/press-releases
"Block, Inc. (Block)"
"$45 million from Block, Inc. (Block)"
"$1.6 million in penalties to New York"
"New York Executive Law § 63(12)"
"misleading its users and failing to protect them from scams and fraud"
"falsely promised secure accounts and advanced fraud detection"
$45.0M
Attorney General Ken Paxton secured a $45 million multistate settlement with Block, Inc. (Cash App) for misleading consumers about the safety of its platform and failing to protect users from fraud. The settlement requires Cash App to maintain 24-hour customer support, cease deceptive safety claims, and fulfill its legal duty to investigate and reimburse unauthorized transactions.
$45.0M
Attorney General Tong announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform, failing to protect users from fraud, and not providing promised fraud protection and resolution services. The settlement requires Block to implement major reforms including real customer support, transparent communications, and security commitments, and reaffirms Block's commitment to distribute between $75 million and $120 million to compensate consumers as part of a separate CFPB settlement.
$45.0M
Block, Inc. agreed to a $45 million multistate settlement with 46 states for allegedly misleading consumers about the safety of Cash App, failing to protect users from fraud, and not providing promised fraud protection. The settlement requires Block to improve customer support, stop misleading claims, and educate consumers about fraud.
$45.0M
Block, Inc., the parent company of Cash App, agreed to a $45 million multistate settlement with 46 states for misleading consumers about the safety of Cash App and failing to protect users from fraud. The settlement requires Block to improve customer support, stop deceptive marketing, and fulfill legal obligations to investigate fraud and reimburse unauthorized transactions.
$45.0M
Attorney General Phil Weiser announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform and failing to protect users from fraud. The settlement requires Block to implement antifraud measures, provide customer support, and stop deceptive marketing practices.
$45.0M
Attorney General Keith Ellison announced a $45 million multistate settlement with Block, Inc., the company behind Cash App. The settlement resolves allegations that Block misled consumers about the safety of Cash App, failed to protect users from fraud, and did not provide promised fraud protection and resolution. Block agreed to implement responsible practices including maintaining customer support, offering live support, stopping misleading claims, and fulfilling legal obligations to investigate fraud and reimburse users.