Penalty Amount
$45,000,000
Attorney General Phil Weiser announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform and failing to protect users from fraud. The settlement requires Block to implement antifraud measures, provide customer support, and stop deceptive marketing practices.
Block must pay $45 million to the states, implement customer support for fraud complaints and account lockouts, stop false safety claims, discontinue marketing practices that increase fraud, educate consumers about fraud, and fulfill legal obligations to investigate fraud and reimburse unauthorized transactions. Additionally, Block committed to distributing $75-120 million to consumers as part of a separate CFPB settlement.
In-house legal teams should review vendor agreements with payment processing and financial technology providers to ensure they include robust fraud prevention measures, clear customer support obligations, and procedures for handling account lockouts and unauthorized transactions. Customer-facing agreements and terms of service should be updated to accurately represent the level of fraud protection provided, avoiding any misleading claims about safety comparable to banks. Additionally, marketing and promotion contracts should be reviewed to ensure they do not encourage practices that increase fraud risk, such as public sharing of account identifiers.
Entity
Block, Inc.
Industry
Financial ServicesOfficial Press Release
https://coag.gov/press-releases/attorney-general-phil-weiser-announces-45m-nationwide-settlement-with-block-inc-over-deceptive-practices-on-cash-app/
2026.7.8 Colorado Block Consent Judgment SIGNED
https://coag.gov/app/uploads/2026/07/2026.7.8-Colorado-Block-Consent-Judgment-SIGNED.pdf
Colorado Attorney General Enforcement Page
https://coag.gov/
"Block, Inc."
"$45 million multistate settlement"
"misled consumers about the safety of Cash App, failed to protect users from fraud on the platform, and didn’t provide the fraud protection and resolution that it promised"
"violate our consumer protection and consumer lending laws"
"implement antifraud measures and provide customer support to resolve account issues"
"multistate settlement"
$45.0M
Attorney General Ken Paxton secured a $45 million multistate settlement with Block, Inc. (Cash App) for misleading consumers about the safety of its platform and failing to protect users from fraud. The settlement requires Cash App to maintain 24-hour customer support, cease deceptive safety claims, and fulfill its legal duty to investigate and reimburse unauthorized transactions.
$45.0M
New York Attorney General Letitia James and a bipartisan coalition of 45 other attorneys general secured $45 million from Block, Inc., the company behind Cash App, for misleading users about the platform's security and failing to protect them from fraud. The settlement requires Block to implement changes including maintaining live customer support, stopping misleading marketing, and fulfilling legal obligations to investigate fraud claims and reimburse users for unauthorized transactions.
$45.0M
Attorney General Tong announced a $45 million multistate settlement with Block, Inc., the company behind Cash App, for misleading consumers about the safety of the platform, failing to protect users from fraud, and not providing promised fraud protection and resolution services. The settlement requires Block to implement major reforms including real customer support, transparent communications, and security commitments, and reaffirms Block's commitment to distribute between $75 million and $120 million to compensate consumers as part of a separate CFPB settlement.
$45.0M
Block, Inc. agreed to a $45 million multistate settlement with 46 states for allegedly misleading consumers about the safety of Cash App, failing to protect users from fraud, and not providing promised fraud protection. The settlement requires Block to improve customer support, stop misleading claims, and educate consumers about fraud.
$45.0M
Block, Inc., the parent company of Cash App, agreed to a $45 million multistate settlement with 46 states for misleading consumers about the safety of Cash App and failing to protect users from fraud. The settlement requires Block to improve customer support, stop deceptive marketing, and fulfill legal obligations to investigate fraud and reimburse unauthorized transactions.
$45.0M
Attorney General Keith Ellison announced a $45 million multistate settlement with Block, Inc., the company behind Cash App. The settlement resolves allegations that Block misled consumers about the safety of Cash App, failed to protect users from fraud, and did not provide promised fraud protection and resolution. Block agreed to implement responsible practices including maintaining customer support, offering live support, stopping misleading claims, and fulfilling legal obligations to investigate fraud and reimburse users.