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NY AG Secures $400,000 from Thirty Madison for Deceptive Subscription Practices

Thirty Madison, Inc.August 24, 2026New York Attorney General

Penalty Amount

$400,000

Summary

New York Attorney General Letitia James secured $400,000 from Thirty Madison, Inc., an online medication provider, for misleading consumers about auto-renewing subscriptions and making cancellation difficult. The company failed to clearly disclose subscription terms and non-refundable fees, and required multiple steps to cancel. The settlement requires payment, refunds to eligible subscribers, and changes to subscription practices.

Remedy

Thirty Madison must pay $400,000 to the state, provide refunds to eligible subscribers, improve disclosures, ensure cancellations are processed quickly, inform consumers of all intake requirements, and automatically process certain refunds.

Monetary PenaltyInjunctionConsumer RefundsCompliance Program

Contract Impact

In-house legal teams should review customer-facing agreements and vendor agreements to ensure clear disclosure of auto-renewal terms, non-refundable fees, and cancellation policies. They should verify that contracts include affirmative consent for automatic renewals and provide a simple cancellation mechanism. Additionally, they should review any agreements with third-party subscription providers to ensure compliance with state laws regarding recurring charges and refunds.

Contract Search Terms

auto-renewalsubscription termscancellation policyaffirmative consentnon-refundable feesrecurring billingautomatic renewal clausesubscription agreementcancellation mechanismrefund policy

Laws Cited

New York General Business Law

Violation Types

Entity Details

Entity

Thirty Madison, Inc.

Industry

Healthcare

Official Sources

Source Evidence

Entity Name
"Thirty Madison, Inc."
Fine Amount
"$400,000"
Laws Cited
"New York law"
Violation Types
"failed to clearly disclose its subscription terms and non-refundable fees"

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