Consumers Affected
344,000,000
The FTC charged Marriott International and Starwood Hotels with failing to implement reasonable data security, leading to three data breaches affecting over 344 million customers. Under a proposed consent order, the companies must implement a comprehensive information security program, certify compliance annually for 20 years, and provide customers with ways to delete personal information and restore stolen loyalty points.
Marriott and Starwood must establish and maintain a comprehensive information security program with robust safeguards, undergo independent third-party assessments every two years, and certify compliance annually for 20 years. They must provide customers with a method to request deletion of personal information associated with their email or loyalty account, and review loyalty accounts upon request to restore stolen points. The companies are prohibited from misrepresenting their data security practices.
Entity
Marriott International, Inc. and Starwood Hotels & Resorts Worldwide LLC
Also known as: Marriott
Industry
OtherOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2024/10/ftc-takes-action-against-marriott-starwood-over-multiple-data-breaches
1923022marriottacco
https://www.ftc.gov/system/files/ftc_gov/pdf/1923022marriottacco.pdf
1923022marriottcomplaint
https://www.ftc.gov/system/files/ftc_gov/pdf/1923022marriottcomplaint.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
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