Penalty Amount
$20,000,000
Consumers Affected
9,000
The FTC settled with Vivint Smart Home, Inc. for misusing consumer credit reports to qualify customers for financing without permission, harming innocent third parties' credit. Vivint agreed to pay $20 million, with over $4.7 million for consumer compensation, and established a Customer Service Task Force.
Vivint must pay $20 million in total, with more than $4.7 million allocated for consumer compensation through a claims process, and establish a Customer Service Task Force to assist affected consumers.
In-house legal teams should review customer financing agreements, vendor contracts with financing partners, and sales representative guidelines/scripts. Key clauses to examine include: (1) credit check authorization provisions to ensure explicit, documented consent is obtained from the correct individual before pulling a credit report; (2) data sharing and third-party beneficiary clauses to prevent unauthorized use of another person's credit information; (3) cosigner or guarantor agreement terms to verify separate, informed consent is obtained from the cosigner; (4) representations and warranties regarding Fair Credit Reporting Act (FCRA) compliance; and (5) audit rights to monitor FCRA adherence. Changes may be needed to mandate identity verification procedures that do not rely on substituting or adding third-party credit data, implement separate consent mechanisms for cosigners, and strengthen compliance certifications with specific FCRA requirements.
Entity
Vivint Smart Home, Inc.
Also known as: Vivint
Industry
TechnologyOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2023/08/ftc-announces-claims-process-consumers-whose-credit-reports-were-misused-home-security-firm-vivint
Vivint
https://www.ftc.gov/Vivint
smart home monitoring company vivint will pay 20 million set
https://www.ftc.gov/news-events/news/press-releases/2021/04/smart-home-monitoring-company-vivint-will-pay-20-million-settle-ftc-charges-it-misused-consumer
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"Vivint Smart Home, Inc."
"pay a total of $20 million"
"Fair Credit Reporting Act (FCRA)"
"using the credit history of another person with a similar name or adding a friend or relative of the customer as cosigner without their permission"
"2021/04/"
The FTC rescinded its 2021 Policy Statement on Breaches by Health Apps and Other Connected Devices, which had purported to apply the Health Breach Notification Rule to health apps and connected devices that collect consumer health information. The rescission follows the Commission's 2024 update to the Health Breach Notification Rule, which already covers health apps and connected devices like fitness trackers, and implements an executive order directing agencies to eliminate obsolete guidance documents. No company was charged or penalized; this is a deregulatory action.
$12.0M
The FTC alleged that payment processor Humboldt Merchant Services knowingly processed payments for more than 1,000 shell merchant entities serving as fronts for fraudulent companies engaged in unauthorized billing scams, despite red flags including chargeback rates nearly 10 times higher than card-brand thresholds. Under the proposed stipulated order filed in the U.S. District Court for the Eastern District of Michigan, Humboldt will pay $12 million for consumer redress and is permanently banned from processing payments for merchants with a heightened risk of potential fraud.
$4.8M
The FTC charged Canada-based payment processor Nuvei Corporation and its subsidiaries with knowingly processing payments for fraudulent merchants, including more than $30 million in payments for the Reimage tech support scam from 2017 to 2023, as well as merchants making false earnings claims and impersonating government tax authorities. Under the stipulated order filed in the U.S. District Court for the District of Arizona, Nuvei will pay $4.85 million for consumer redress, is banned from serving tech support telemarketers, and must implement robust merchant screening and chargeback monitoring practices. Note: this is a payments-fraud facilitation action under the FTC Act and Telemarketing Sales Rule, not a data privacy violation.
The FTC announced a seven-day extension of the public comment period on its proposed enforcement policy statement regarding personalized pricing, pushing the deadline from Sept. 18, 2026 to Sept. 25, 2026. Personalized pricing refers to using personal data to set prices based on what the company believes an individual consumer is willing to spend. This is a procedural announcement about draft agency guidance, not an enforcement action against any company, and no entity was named, no violation found, and no penalty imposed.
Colorado Attorney General Phil Weiser joined the FTC and 22 state attorneys general in filing a lawsuit against Amazon for manipulating the auctions used to set advertising prices, replacing actual auction results with higher prices since 2019 and overcharging nearly 1.2 million U.S. advertising customers. The FTC estimates total improper surcharges from 2018 to 2026 exceed $20 billion, with costs ultimately passed to shoppers through higher prices. The states seek a permanent injunction and monetary relief; no penalty has been imposed yet as this is a newly filed complaint.
$930K
The FTC finalized orders requiring CMG Media Corporation (doing business as Cox Media Group), MindSift LLC, and 1010 Digital Works LLC to pay a total of $930,000 for falsely claiming they offered an AI-powered service that could target ads based on conversations captured from consumers' smart devices, and that consumers had opted into such targeting. The orders also prohibit the companies from making misrepresentations about their advertising services, voice data collection, and consumer consent.