Penalty Amount
$4,000,000
The FTC and Connecticut secured a $4 million settlement with Chase Nissan LLC (doing business as Manchester City Nissan) over allegations the dealership charged consumers unauthorized fees, including double-charging for 'certified pre-owned' vehicles and inserting charges like total loss protection into financing agreements without consent. The settlement requires $4 million in consumer redress, prohibits misrepresentations about vehicle certification and warranties, mandates prominent disclosure of the maximum total vehicle price, and requires express informed consent for all charges.
Defendants must pay $4 million for consumer redress; are prohibited from misrepresenting whether vehicles are certified or include a limited manufacturer warranty; must clearly and conspicuously disclose the maximum total vehicle price as the most prominently displayed item (excluding only required government charges); and must secure express, informed consent from consumers for all charges. The stipulated final order was filed in the U.S. District Court for the District of Connecticut.
In-house legal teams should review dealer and customer-facing sales agreements for fee disclosure and itemization clauses, ensuring all add-on charges (e.g., total loss protection, certification fees) require separate written authorization. Vendor agreements with F&I product providers should be audited for compliance with express consent and opt-in requirements. Dealer franchise agreements and sales scripts should be updated to reflect the new maximum-price disclosure obligation and prohibitions on misrepresenting certification status. Financing agreements and retail installment sales contracts should include clear consent checkboxes and audit trails. In-house counsel should also update compliance training and monitoring provisions in dealer agreements to require documented consumer consent for every charge, and add indemnification clauses protecting against unauthorized-fee claims.
Entity
Chase Nissan LLC
Industry
AutomotiveOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/08/ftc-connecticut-secure-4-million-settlement-manchester-city-nissan-over-deceptive-fees-allegations
chase nissanmanchester city nissan timeline item 2026 08 19
https://www.ftc.gov/legal-library/browse/cases-proceedings/chase-nissanmanchester-city-nissan-timeline-item-2026-08-19
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"Chase Nissan LLC, which did business as Manchester City Nissan"
"secured a $4 million settlement"
"collecting other fees without consumer authorization"
"double-charging for “certified pre-owned” vehicles"
"defendants must pay $4 million to be used for consumer redress"
"requires the defendants to clearly and conspicuously disclose as the most prominently displayed item the maximum total price a consumer must pay for a vehicle"
The FTC announced it is seeking public comment on a proposed enforcement policy statement regarding personalized pricing, which is the use of personal data to set prices based on what a company believes an individual consumer is willing to spend. The statement warns that undisclosed collection or use of personal data for personalized pricing could violate the FTC Act's prohibition on unfair or deceptive practices. The Commission voted 2-0 to authorize the Federal Register notice.
The FTC filed a complaint against Credit Glory LLC and related entities for deceptive credit repair practices, including false promises, impersonating debt collectors, charging illegal upfront fees, and using negative option billing without consent. A federal court temporarily halted the operation.
The FTC issued a policy statement abandoning disparate-impact liability, stating it will no longer bring claims based on this theory. It also modified compliance obligations for several companies based on past decisions.
The FTC, along with Utah and California, filed a complaint against Hims & Hers alleging the telehealth provider shared consumers' sensitive health information with third-party advertising platforms without consent, and deceived consumers about billing and cancellation practices. The complaint alleges violations of the FTC Act and the Restore Online Shoppers' Confidence Act.
$300K
The FTC alleged that Elite Events and Tickets LLC, doing business as Smart Scalpers, violated the Better Online Ticket Sales Act by circumventing security measures to bypass ticket purchase limits for over 2,400 events, reselling tickets at a profit. The proposed order requires payment of $300,000 (with a total penalty of $10.7 million partially suspended) and permanently prohibits the company and its owners from engaging in such circumvention tactics.
$45.9M
The FTC permanently banned Dennise Merdjanian from the debt relief industry and telemarketing after she and Superior Servicing LLC allegedly ran a student loan forgiveness scam that took more than $45.9 million from consumers. The proposed stipulated order imposes a partially suspended monetary judgment and resolves the FTC's litigation against the remaining defendants.