Penalty Amount
$35,000,000
Shutterstock Inc. agreed to pay $35 million to settle FTC allegations that it charged consumers without their informed consent, failed to disclose auto-renewal and cancellation terms, and made cancellation difficult. The FTC alleged Shutterstock's subscription and on-demand pack offerings violated consumer protection laws through hidden fees and complicated cancellation processes.
Shutterstock must pay $35 million for consumer relief, is prohibited from misrepresenting subscription terms, must clearly disclose material terms, obtain express informed consent before charging, and maintain simple cancellation mechanisms for negative option features.
In-house legal teams should review vendor agreements for subscription-based services, particularly clauses related to auto-renewal, cancellation policies, and billing consent. Key areas include: ensuring clear and conspicuous disclosure of material terms (renewal, fees, cancellation) in customer-facing contracts; verifying that consent mechanisms (e.g., checkboxes, clickwrap) are express and informed; and auditing cancellation processes to ensure they are simple and not burdensome. Vendor agreements with marketing or advertising partners should also be checked for compliance with negative option rules.
Entity
Shutterstock Inc.
Industry
TechnologyOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/05/shutterstock-pay-35-million-settle-ftc-allegations-over-illegal-subscription-cancellation-practices
ShutterStock Complaint
https://www.ftc.gov/system/files/ftc_gov/pdf/ShutterStock-Complaint.pdf
Shutterstock ExhibitA
https://www.ftc.gov/system/files/ftc_gov/pdf/Shutterstock-ExhibitA.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"Shutterstock Inc."
"Shutterstock will pay $35 million"
"charging consumers for products without their informed consent and making it difficult to cancel subscriptions"
"FTC Act Section 5"
"prohibits Shutterstock from misrepresenting material terms of its subscription offerings and requires it to disclose material terms of its subscription offerings, obtain consumers’ express informed consent to charges and maintain simple cancellation mechanisms"
The FTC rescinded its 2021 Policy Statement on Breaches by Health Apps and Other Connected Devices, which had purported to apply the Health Breach Notification Rule to health apps and connected devices that collect consumer health information. The rescission follows the Commission's 2024 update to the Health Breach Notification Rule, which already covers health apps and connected devices like fitness trackers, and implements an executive order directing agencies to eliminate obsolete guidance documents. No company was charged or penalized; this is a deregulatory action.
$12.0M
The FTC alleged that payment processor Humboldt Merchant Services knowingly processed payments for more than 1,000 shell merchant entities serving as fronts for fraudulent companies engaged in unauthorized billing scams, despite red flags including chargeback rates nearly 10 times higher than card-brand thresholds. Under the proposed stipulated order filed in the U.S. District Court for the Eastern District of Michigan, Humboldt will pay $12 million for consumer redress and is permanently banned from processing payments for merchants with a heightened risk of potential fraud.
$4.8M
The FTC charged Canada-based payment processor Nuvei Corporation and its subsidiaries with knowingly processing payments for fraudulent merchants, including more than $30 million in payments for the Reimage tech support scam from 2017 to 2023, as well as merchants making false earnings claims and impersonating government tax authorities. Under the stipulated order filed in the U.S. District Court for the District of Arizona, Nuvei will pay $4.85 million for consumer redress, is banned from serving tech support telemarketers, and must implement robust merchant screening and chargeback monitoring practices. Note: this is a payments-fraud facilitation action under the FTC Act and Telemarketing Sales Rule, not a data privacy violation.
The FTC announced a seven-day extension of the public comment period on its proposed enforcement policy statement regarding personalized pricing, pushing the deadline from Sept. 18, 2026 to Sept. 25, 2026. Personalized pricing refers to using personal data to set prices based on what the company believes an individual consumer is willing to spend. This is a procedural announcement about draft agency guidance, not an enforcement action against any company, and no entity was named, no violation found, and no penalty imposed.
Colorado Attorney General Phil Weiser joined the FTC and 22 state attorneys general in filing a lawsuit against Amazon for manipulating the auctions used to set advertising prices, replacing actual auction results with higher prices since 2019 and overcharging nearly 1.2 million U.S. advertising customers. The FTC estimates total improper surcharges from 2018 to 2026 exceed $20 billion, with costs ultimately passed to shoppers through higher prices. The states seek a permanent injunction and monetary relief; no penalty has been imposed yet as this is a newly filed complaint.
$930K
The FTC finalized orders requiring CMG Media Corporation (doing business as Cox Media Group), MindSift LLC, and 1010 Digital Works LLC to pay a total of $930,000 for falsely claiming they offered an AI-powered service that could target ads based on conversations captured from consumers' smart devices, and that consumers had opted into such targeting. The orders also prohibit the companies from making misrepresentations about their advertising services, voice data collection, and consumer consent.