Court Rules
All enforcement actions
Consent DecreeLow Risk

FTC Bans SpyFone and CEO from Surveillance Business Over Secret Data Harvesting

Support King, LLCSeptember 1, 2021Federal Trade Commission

Summary

The FTC banned Support King, LLC (SpyFone) and its CEO from the surveillance business for secretly harvesting and sharing users' data without consent, and ordered the deletion of all illegally collected data and notification to affected device owners. The company failed to secure the data, leading to a hack that exposed 2,200 consumers.

Remedy

The consent order bans Support King, LLC and Scott Zuckerman from offering or selling surveillance apps, requires them to delete all illegally collected data, and mandates notification to device owners about the secret monitoring.

Consent DecreeBanData DeletionCorrective Notice

Contract Impact

In-house legal teams should review vendor agreements with app developers or surveillance technology providers, as well as any customer or partner agreements where monitoring or data collection services are involved. Specific clauses to scrutinize include those governing data collection consent (ensuring explicit, informed consent is obtained), data sharing and transfer (prohibiting unauthorized sharing), security obligations (requiring robust information security programs and regular assessments), data retention and deletion (mandating timely deletion of collected data upon termination or request), breach notification (requiring prompt reporting of security incidents), and explicit prohibitions against developing, selling, or promoting surveillance or stalkerware applications. Changes may be needed to strengthen consent language, mandate independent security audits, require immediate data deletion upon order termination, and add clear bans on bypassing device security settings.

Contract Search Terms

consent mechanismdata sharing agreementinformation security programdata deletion clausedata retention schedulebreach notification clausesurveillance app restrictionmonitoring software prohibitionthird-party security assessmentdevice owner notification

Violation Types

Entity Details

Entity

Support King, LLC

Also known as: Support King

Industry

Technology

Official Sources

Source Evidence

Entity Name
"Support King, LLC, which did business as SpyFone.com"
Violation Types
"secretly harvested and shared data on people’s physical movements, phone use, and online activities"
Violation Types
"without the device owner’s knowledge"
Violation Types
"GPS locations"
Violation Types
"failed to keep it secure"

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