The FTC finalized an order banning Support King, LLC and its CEO from the surveillance business for selling stalkerware apps that secretly collected and shared users' personal data without consent. The order requires them to delete all illegally collected data and notify affected device owners.
The order bans the company and CEO from offering or selling surveillance apps, requires deletion of all illegally collected data, and mandates notification to device owners whose devices were monitored.
In-house legal teams should review all agreements involving surveillance services, mobile applications, or data collection tools—including vendor contracts with app developers, customer agreements for monitoring services, and data processing addendums. Key clauses to scrutinize are those governing user consent for data collection (especially for sensitive data like GPS locations and communications), data retention and deletion protocols, breach notification procedures, and explicit prohibitions against covert or unauthorized data harvesting. Based on this enforcement action, contracts may require amendments to mandate explicit, informed consent for any data collection; incorporate mandatory data deletion upon termination or request; include clear bans on surreptitious monitoring; and establish obligations to notify affected individuals of data compromises or unauthorized access.
Entity
Support King, LLC
Also known as: Support King
Industry
TechnologyOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2021/12/ftc-finalizes-order-banning-stalkerware-provider-spyware-business
ftc bans spyfone ceo surveillance business orders company de
https://www.ftc.gov/news-events/news/press-releases/2021/09/ftc-bans-spyfone-ceo-surveillance-business-orders-company-delete-all-secretly-stolen-data
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"Support King, LLC"
"sold stalkerware apps that allowed purchasers to surreptitiously monitor photos, text messages, web histories, GPS locations, and other personal information on the phone on which the app was installed without the device owner’s knowledge."
The FTC banned Support King, LLC (SpyFone) and its CEO from the surveillance business for secretly harvesting and sharing users' data without consent, and ordered the deletion of all illegally collected data and notification to affected device owners. The company failed to secure the data, leading to a hack that exposed 2,200 consumers.
$750K
The FTC finalized an order against Vanilla Chip LLC (doing business as TruHeight) and its principals for deceptively advertising height-enhancing supplements for children and teens without scientific evidence. The company also used fake reviews and incentivized 5-star ratings. The order requires a $750,000 payment and prohibits false health claims and deceptive review practices.
$2.3M
The FTC alleged that RentGrow, a tenant screening company, violated the Fair Credit Reporting Act (FCRA) by failing to use reasonable procedures to ensure the accuracy of its reports, including by reporting duplicate records and failing to disclose data sources. RentGrow agreed to pay a $2.25 million penalty and is prohibited from further FCRA violations and from misrepresenting dispute outcomes.
The FTC and New York Attorney General took action against Handy Technologies for deceptive earnings claims and failure to disclose fees and fines that led to millions of dollars being withheld from workers' wages. The FTC is sending over $2.7 million in refunds to 62,893 affected consumers.
$35.0M
The FTC alleged that Hopper, a travel booking app, charged consumers hidden and pre-selected fees (Tip and VIP Support) without their consent, misrepresented the benefits of VIP Support and Price Freeze services, and failed to clearly disclose total prices. Hopper agreed to pay $35 million for consumer redress and is prohibited from misrepresenting fees under a proposed order.
$1.5M
The FTC finalized a settlement with Publishing.com LLC and its principals for misleading consumers about potential earnings from self-publishing products. The company will pay $1.5 million and is prohibited from making unsubstantiated earnings claims, failing to disclose refund terms, and misrepresenting endorsements and reviews.