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CoalitionLow RiskMultistate

Coalition of Attorneys General Urges FCC to Strengthen Robocall Rules

Federal Communications CommissionJuly 28, 2026Oregon Attorney General

Summary

Attorney General Rayfield and a coalition of 49 other attorneys general sent a letter to the FCC urging it to strengthen its Know Your Customer (KYC) rules to combat illegal robocalls. The coalition recommends requiring providers to understand customers' business, applying KYC standards to all providers, and collecting additional information on high-risk customers. No monetary penalty was imposed.

Contract Impact

In-house legal teams should review their agreements with voice service providers and telecommunications vendors to ensure they include robust Know Your Customer (KYC) provisions, consent mechanisms for calls, and compliance with the Telephone Consumer Protection Act (TCPA). They should also verify that vendors have procedures to terminate services for illegal robocall activity and that contracts include indemnification for violations. Additionally, review any data sharing agreements to ensure they do not facilitate unauthorized robocalls.

Contract Search Terms

robocallKYCcall consentTCPAtelemarketingvoice service providerSTIR/SHAKENcaller IDdo-not-callcall authentication

Laws Cited

FCC Know Your Customer Rules

Violation Types

Entity Details

Entity

Federal Communications Commission

Industry

Telecommunications

Multistate Coalition

Official Sources

Source Evidence

Entity Name
"Federal Communications Commission"
Violation Types
"illegal robocalls"
Laws Cited
"Know Your Customer"
Summary
"Last year, Americans received more than 29.6 billion scam robocalls and texts and lost nearly $2 billion to these scams."

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