The FTC and state and local co-plaintiffs filed a lawsuit alleging Toast imposed hidden and unauthorized fees, enrolled restaurants in add-ons without consent, obstructed subscription cancellations, and misrepresented customer support availability. The complaint is pending in federal court; the press release announces no monetary penalty or imposed remedy.
Review restaurant-customer subscription and payment-processing agreements for clear disclosure and authorization of recurring fees, add-ons, hardware charges, and termination fees; check that renewal and cancellation terms are prominent and cancellation does not require burdensome steps or sales contacts. Review customer-support SLAs against advertised availability and response commitments. For financing and embedded-loan agreements, examine cross-default, acceleration, and provider-change provisions that could penalize a customer for cancelling a separate subscription. Vendor agreements supporting enrollment, billing, and cancellation should require accurate disclosures, documented customer consent, and auditable cancellation and refund handling.
Entity
Toast Inc.
Industry
TechnologyOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/10/ftc-states-take-action-against-toast-inc-over-hidden-unauthorized-fees-deceptive-subscription
Toast Redacted Complaint Filed
https://www.ftc.gov/system/files/ftc_gov/pdf/Toast-Redacted-Complaint-Filed.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"filed a lawsuit today against Toast Inc. and affiliated entities"
"alleging the restaurant software and fintech company saddles restaurants with hidden fees, unauthorized fees and unwanted add-ons; fails to deliver on its customer support promises; and makes it difficult to cancel its services."
"The complaint alleges that Toast’s conduct has violated the FTC Act, the Restore Online Shoppers’ Confidence Act and related state laws."
"October 29, 2026"
"filed a lawsuit today against Toast Inc. and affiliated entities"
FTC staff announced warning letters to 25 healthcare plan marketers and lead generators about deceptive or unfair claims concerning plan benefits, coverage, costs, and enrollment incentives. The letters do not allege wrongdoing by their recipients or impose penalties; they encourage companies to review their advertisements for compliance.
The FTC summarized enforcement actions and other efforts targeting businesses and individuals allegedly impersonating government agencies or legitimate businesses. The release reports more than $80 million in consumer redress across prior actions and takedowns of 19 websites, but it does not announce a new settlement or impose a specific penalty.
The FTC issued information orders to nine companies to examine whether they use personal data and other factors to set individualized consumer prices or gig-worker compensation. This is a study and information-gathering inquiry, not a finding that the companies violated the law; recipients must respond within 45 days of receiving the orders.
The FTC and 20 states sued Dollar General, alleging that it repeatedly charged customers more at checkout than advertised prices and failed to correct the problem despite consumer complaints and corporate knowledge. The complaint alleges violations of federal and state laws; the case is pending, and the press release does not report a penalty or final remedy.
The FTC filed a complaint alleging that GovAssist LLC, Entry LLC, and Scott Zuckerman used deceptive paid search ads, misleading service and pricing claims, and fake reviews to deceive consumers seeking passport services. The complaint alleges violations of the FTC Act, the Impersonation Rule, and the Gramm-Leach-Bliley Act; the case will be decided by the court, and no penalty or remedy is reported as imposed.
The FTC issued its annual report to Congress describing fraud trends affecting older adults and the agency’s enforcement, education, and outreach efforts. The report is not a specific privacy enforcement action and announces no penalty or remedy.