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Enforcement ActionLow RiskMultistate

NJ AG Sues Uber for Deceptive Subscription Enrollment and Cancellation

Uber Technologies, LLC, and Uber USA, LLCDecember 15, 2025New Jersey Attorney General

Summary

New Jersey Attorney General Matthew Platkin announced that New Jersey is joining a coalition of 22 states in suing Uber for deceptive practices related to its Uber One subscription service. The lawsuit alleges that Uber enrolled consumers without their knowledge and made cancellation extremely difficult, seeking restitution, penalties, and an injunction under New Jersey's Consumer Fraud Act and the Restore Online Shoppers' Confidence Act.

Remedy

The lawsuit seeks restitution for affected consumers, monetary penalties, and an injunction to prohibit Uber from engaging in deceptive enrollment and cancellation practices.

InjunctionConsumer RefundsMonetary Penalty

Contract Impact

In-house legal teams should review customer subscription agreements and terms of service for services like Uber One, focusing on clauses governing auto-renewal, cancellation procedures, enrollment consent, and billing transparency. Ensure these clauses comply with consumer fraud laws such as the New Jersey Consumer Fraud Act and the Restore Online Shoppers' Confidence Act, with clear, conspicuous disclosures to prevent deceptive practices. Changes may be needed to simplify cancellation processes, obtain explicit consent for enrollment, and eliminate hidden or difficult-to-navigate billing terms.

Contract Search Terms

subscription agreementauto-renewal clausecancellation policyenrollment consentbilling practicesdeceptive trade practicesconsumer fraud complianceonline shopper protectionopt-out mechanismclear disclosure

Laws Cited

New Jersey Consumer Fraud ActRestore Online Shoppers’ Confidence Act

Violation Types

Entity Details

Entity

Uber Technologies, LLC, and Uber USA, LLC

Also known as: Uber

Industry

Technology

Multistate Coalition

Official Sources

Source Evidence

Entity Name
"Uber Technologies, LLC, and Uber USA, LLC"
Laws Cited
"violations of New Jersey’s Consumer Fraud Act and the federal Restore Online Shoppers’ Confidence Act"
Violation Types
"consumers were enrolled in the service without their knowledge"
Violation Types
"consumers have gone through as many as 23 screens"

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